Vision & Mission

dotSource has been realising successful digital projects since 2006. Learn more about the agency's recipe for success and the important milestones of the company’s journey here.

Rocking Digital Business with dotSource

What distinguishes dotSource and what role does the agency play in the digital transformation? Apart from impressive images of the dotSource headquarters in Jena, the film also provides answers to these questions.

Our Vision: Designing Digital Customer Relations

Digitisation is increasingly influencing all industrial sectors and is changing entire business models. In the online age, the key to sustainable commercial success no longer lies solely in high-end e-commerce, but also primarily in optimal customer interaction.

We pave the way into the digital future of marketing, sales and services for medium-sized enterprises and internationally operating companies. We combine creativity, experience, and technology in intelligent digital solutions. Our claim: »Digital Success right from the Start.«

We integrate strategy, conception, development and implementation, as well as marketing in a holistic project process in order to effectively present our clients’ brands. This way, we make digital success possible right from the start.

Our Mission: Digital Success right from the Start

dotSource, that is over 300 creative and tech savvy heads: industrial engineers, computer scientists, designers, MBAs and humanities majors: what connects us? – the passion for unusual digital solutions. We design the future ourselves, instead of just keeping up with it.

We uncover the imminent challenges of the digital transformation already today and tirelessly research innovative answers to the questions of tomorrow. This way, we help our clients to successfully recognise and use the chances the digital era has to offer.

With vitality, enthusiasm, and professionalism we build up your digital business. Get to know us now!

Our Agency Profile

This is what our clients say

The development of new digital channels always brings with it some cultural change in its own ranks. The dotSource development team not only assisted us in the project as a competent implementation partner, but above all as a consultant and source of inspiration. Under professional guidance we not only managed to master the challenge of changing the technical basis of our store, but also to optimise our internal processes and take our own digital knowledge to the next level.
Development Lead, Netto Digital - NeS GmbH

During the entire project period, dotSource distinguished itself as a competent development partner who always stood by us with professionalism and creative ideas and played a major role in the success of the subproject 'online shop'.
Swen Huxhagen, Operations Lead, on-geo GmbH

dotSource has been a committed partner throughout the project, helping us achieve our goals.
Patrik Holtz, eCommerce Lead, C.H.BECK Verlag

E-Commerce doesn't end for the customer with a click on the order button, but also includes subsequent processes such as returns and exchange requests. With the new Customer Self-Service Portal, we want to digitise the process of online shopping right up to the last step. The platform thus not only enables us to process returns more efficiently, but also guarantees us satisfied customers in the long term
Sebastian Kalin, Head of Webshop, EMP

The cooperation with dotSource allows us to benefit from extensive knowledge transfer in the field of e-commerce and online marketing and we now feel ideally prepared for the future in platform business.
Alexander Brielmair, Head of eBusiness, BayWa AG

With the new Lesershop24, we've got a modern appearance and excellent technical performance for the next few years.
William van Tubbs, Head of Online Marketing, BILD GmbH & Co. KG

Many thanks from Dusseldorf to Jena! Thank you for your patience that you had and still have with us. Thank you for your commitment and your passion for our common project. Thank you for the very good work you are doing. Thank you, for the good mood that you always spread. Thank you for allowing us to work with you on this project.
Stefan Schlinger, Inhouse Service Center Department Lead, Messe Düsseldorf

With our new B2B online shop solution, we're giving hagebau retailers the opportunity to serve their professional customers across all channels and thus gain long-term market share.
Oliver Arp, Project Lead for B2B Online Shop, hagebau Handelsgesellschaft für Baustoffe mbH & Co. KG

Musicstore.de has become a visually and functionally attractive platform that offers our customers in 30 countries and 10 languages more than just the ability to buy instruments and accessories. They get a shopping experience that rocks.
Michael Sauer, Manging Director of Music Store professional GmbH

E-business is not an issue that can only be borne by individuals or a department in a company. It's essential to sensitise all business units to this area. Anyone who understands this and additionally deals with the general market development should have enough arguments to make an entire workforce fit and ready. The seminar covers all aspects of e-business, which I really liked.
Max Bremer, International Coordinator for E-Business, Adolf Würth GmbH & Co. KG

Collaboration with dotSource works great, the helpfulness of the team and their response times are fantastic.We feel optimally cared for at all times. Even short-term inquiries and ideas are taken seriously and answered with constructive feedback.
Yves Lüthi, Web Project Manager, Geschenkidee.ch GmbH

With its tireless dedication, dotSource has more than met our demands. We are very happy that our online shop now has a new, responsive design and is presented uniformly across all our partner shops.
Tobias Freutel, Head of E-Commerce, 4Care GmbH

The experience of the past few years has shown that digital sales and service channels are increasingly required by our business customers. Together with dotSource, we reacted quickly to this development and are proud to be among the pioneers in our industry with our platform P3.
Stefan Thomes, Director Business Services, GGP Media

We Transform Ideas into Success

We support companies from Germany, Austria, and Switzerland in their digital transformation and in the presentation of their brands on the Internet.

With our pioneering solutions, we have established ourselves as one of the top 10 e-commerce agencies in the German-speaking area.

As an owner-run agency, our team has already been providing long-lasting success in digital business for more than 10 years.

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Company development

Awards and Rankings

Winner of the »i-work Business Award« presented by JenaWirtschaft for exemplary cross-cultural openness (2019)
Winner of the »Shop Usability Award« with SLV in the »B2B« category (2019)
Certification as »Trusted Agency« by the German Association for the Digital Economy (BVDW) (2019)
Winner of the »Rising Star Award 2019« presented by StiboSystems
Winner of the »Internet World Business Shop Award« with WÜRTH in the »Best B2B shop« category
»TOP Shop 2019« award for our client netto-online.de presented by Computer Bild (issue 09/2019)
1st place at the E-Commerce Germany Awards in the »Agency of the Year« category (2019)
Place 27 in the internet agency ranking of the BVDW, place 10 in the subranking e-commerce (2018)
»Company of the Year in East Thuringia« (OTZ, 2017)

Certification as »Trusted Agency« by the BVDW (2017)
Place 38 in the internet agency ranking of the BVDW, place 13 in the subranking e-commerce (2017)
Nomination for the »Shop Usability Award« [Musicstore.de, »Freizeit, Hobby & Haustier« category (Free time, hobbies & pets), 2016]
Place 50 in the internet agency ranking of the BVDW (2016)
Winner of the »Shop Usability Award« with Lensbest.de/4Care GmbH in the »Wellness, beauty and health« category (2015)
Certification as »Trusted Agency« by the BVDW (2015)
Nomination for the »Großer Preis des Mittelstandes« presented by Wirtschaftsförderungsgesellschaft Jena mbH (2014)
Place 17 in the individual ranking Mobile of the BVDW (2014)

Certification as »Qualitätsagentur« (Quality Agency) by the BVDW (2013)
Place 15 in the e-commerce agency ranking of the BVDW (2013)
Place 56 in the internet agency ranking of the BVDW (2013)
2nd place in the individual ranking of the fastest-growing agencies as part of the internet agency ranking of the BVDW (2012)
»Hauptdarsteller der Thüringer Kreativwirtschaft« (Kreativradar, 2011)
»Thüringer Gründerpreis« [3rd place in the »Erfolgreiches Jungunternehmen« category (Successful Start-Up Company), 2011]
Winner of the »Thuringian Website Award« (Preisbock.de, 2009)
Winner of the »IQ Innovation Award«(Special Award, 2009)
Winner of the »Shop Usability Award« (Preisbock.de, »Live Shopping« category, 2009)

E-Commerce comes from Jena

If you shop online, you cannot get past the innovative e-commerce solutions from Jena. Ever since the first e-commerce software was devised here 20 years ago, the e-commerce industry has grown continually.

Entrepreneurial and innovative spirit have a long tradition in Jena: companies such as Zeiss and Schott base their success on the close combination of entrepreneurial thinking and scientific curiosity.

At dotSource, this networking manifests itself in the cooperation with educational institutions of the region:

as cooperation partners and sponsors of the specialised field of industrial engineering management, co-initiators and founders of the e-commerce degree programme at the Ernst-Abbe Fachhochschule Jena (University of Applied Sciences Jena), as a company that takes on trainees or as a practice partner for the Berufsakademien Gera and Eisenach (Universities of Cooperative Education) as well as for the regional colleges and universities.

dotSource lives the attachment to the entrepreneurial spirit characteristic of Jena in its newly renovated loft offices.

In 2012, a think tank, a concept powerhouse and a creative workshop in one came into being in a former Zeiss workshop – a source of inspiration for the further growth of the agency.