Coveo is a software-as-a-service (SaaS) company that enables businesses worldwide to provide their customers, partners and employees with relevant and customised information. The cloud-based platform redefines e-commerce search and automated recommendations by allowing for personalisation to scale through state-of-the-art learning capabilities.
Coveo Relevance Cloud™ is characterised by the optimal use of artificial intelligence and machine learning technologies. This enables Coveo to personalise millions of digital interactions in real time through its commerce, workplace and service solutions.
Coveo is trusted by the world’s most respected market leaders in the field of digital experience to provide the highest level of AI sophistication – from intelligent search and recommendations to end-to-end personalisation capabilities.
This makes websites, e-commerce, intranets as well as digital features and apps effortless, content-rich and effective. Coveo works with the world’s largest enterprise technology providers and provides interfaces to various software solutions.
- We implement Coveo in your existing software landscape, keeping an eye on all aspects of your digital strategy
- We have great expertise in working with market-leading software solutions and know what it takes to integrate platform solutions like Coveo
- Ongoing Support: Digital transformation is a development process. Therefore, we do not only assist you during the integration of your Coveo software, but also beyond it
- Cloud Expertise: Our certified cloud experts have extensive know-how in the areas of marketing, sales, service, content and commerce
Offer Your Customers Personalised Content
Coveo enables customers to find everything they need in a single search. It combines both the right content and the required support. The intelligent cloud solution thus offers a seamless experience from purchase to support.
Coveo Relevance Cloud™ allows for personalisation with just a few clicks. Query facets and product ads are personalised for every search, making it easy to find the right product. Whether it is anonymous or first-time customers: suggest products that are tailored to their individual needs.
Upsell & Add On with Intelligent Merchandising
Data-driven upselling provides information on the most popular products and most frequent product combinations, thus increasing the chances for cross-selling and upselling.
Intelligent product availability ensures that products that are available at each location are displayed to customers in real time.
In addition, flexible cross-channel configurations link data from CRM, PIM or CMS systems to your marketplaces, thus ensuring a continuous user experience.
Smart Solutions for You and Your Customers
The integrated authorisation management makes sure that customers are shown the current offers and prices for the right products. This is realised via product restrictions at the time of the query based on CRM data.
Furthermore, the flexible software makes it possible to maintain landing pages dynamically while the highly adaptable search framework simplifies content management.