dotSource - your digital agencydotSource - your digital agency
← back
  • Home
  • ServicesServices
    • ÜbersichtÜbersichtServices
    • Know HowKnow HowDigital Consulting
    • Remote BusinessRemote BusinessRemote Business
    • E-CommerceE-CommerceE-Commerce
    • Starke MarkenStarke MarkenContent Management
    • DatenmanagementDatenmanagementPIM, MDM & DAM
    • Vertrieb und MarketingVertrieb und MarketingCRM, Sales & Service
    • Marketing AutomationMarketing AutomationMarketing Automation
    • Digitale KampagnenDigitale KampagnenDigital Marketing
    • User-Experience-DesignUser-Experience-DesignUX Design & Usability
    • Brand ExperienceBrand ExperienceBrand Experience
    • IT Cloud ServicesIT Cloud ServicesCloud Services
    • Data-Driven BusinessData-Driven BusinessData-Driven Business with BI & AI
  • SolutionsSolutions
    • Solutions
    • SAP
    • Salesforce
    • Adobe
    • commercetools
    • Magento
    • Shopware
    • Intershop
    • Coveo
    • MuleSoft
    • FirstSpirit
    • Magnolia
    • TYPO3
    • Contentful
    • Bloomreach
    • Frontastic
    • Stibo Systems
    • Contentserv
    • Akeneo
    • CELUM
    • Zoom
    • Microsoft Teams
  • IndustriesIndustries
    • Industries
    • AgricultureAgricultureAgriculture
    • Construction BuildingConstruction BuildingConstruction & Building
    • Trade FairsTrade FairsTrade Fairs
    • PharmacyPharmacyPharmacy
    • Consumer GoodsConsumer GoodsConsumer Goods
    • IndustryIndustryIndustry
    • RetailRetailRetail
    • WholesaleWholesaleWholesale
  • AgencyAgency
    • ÜbersichtÜbersichtOverview
    • Management und TeamManagement und TeamManagement and team
    • EinblickeEinblickeInsights
    • Vision und MissionVision und MissionVision and mission
    • PressePressePress
    • Soziale VerantwortungSoziale VerantwortungSocial Responsibility
    • Handelskraft KonferenzHandelskraft KonferenzHandelskraft 2020
    • PartnerPartnerPartners
  • ReferencesReferences
    • ÜbersichtÜbersichtOverview
    • KundenKundenClients
    • Success StoriesSuccess StoriesSuccess Stories
  • Media CentreMedia Centre
    • PublikationenPublikationenPublications
    • Success StoriesSuccess StoriesSuccess Stories
  • Career
  • Handelskraft
  • DE
  • EN

You are here:

  1. Home
  2. Services
  3. Customer Relationship Management
  4. CRM System Implementation & Integration

CRM System Implementation & Integration

The implementation of a CRM system allows you to obtain a 360-degree view of your customers. This is necessary to ensure even stronger customer loyalty across all departments.

CRM Is More Than Just a Software

Find out in our »Selecting Customer Relationship Management Software« white paper what you should pay attention to before, during and after implementing a CRM solution.

Download here

Implementing a CRM System with an Agile and Far-Sighted Strategy

Based on the system selection and the CRM strategy we develop together, we implement the right CRM system for you, relying on leading technology partners such as Salesforce or SAP.

Breaking Down Data Silos

By breaking down data silos in marketing, sales and service and by creating an integrated, centralised solution, all your departments will obtain a holistic view of your customers. In this regard, the seamless integration of the CRM solution into your existing IT infrastructure is a crucial success factor. Processes can only be made more efficient if all systems communicate with each other flawlessly.

Using Agile Processes

The dynamic digital environment requires speed and flexibility, both from a technological perspective and in terms of project management. Therefore, we use agile project methods and modern technologies in order to achieve quick and flexible results for you and your customers in close cooperation with you.

Taking a Long-Term Approach to CRM Projects

Our CRM team supports you in implementing and using new technologies and project approaches. Our certified Salesforce and SAP experts also provide support beyond the system implementation, integration and completion of your CRM projects and work with you to ensure the long-term success of your CRM strategy.

CRM Is People Business

We consider you our partner. In addition to competencies, expertise, agile methods and modern technologies, we primarily build on transparency, mutual trust and team spirit.

We needed a quick, uncomplicated and flexible solution. With dotSource, we did not only get such a solution, but also a responsive, uncomplicated and flexible team with whom we had a strong, mutual basis of trust right away. All of this has even – or particularly – proven itself in challenging moments.

Benjamin Luyten (Head of Partnershop International, GRANIT PARTS)

We have succeeded in reaching our goal in time before the TSA exit deadline because of the dedication and commitment of the entire team. I would also like to point out the responsiveness of the dotSource team! We were always able to reach someone who would support us immediately.

Tatjana Neuschmid-Uzelac (Product Owner, INNIO)

The dotSource team professionally supported us in interlinking the data dispersed in our complex system landscape and in creating an overall picture for the digital marketing communication. In particular, this allows us to expand our customer relationships and to optimise them. We are looking forward to further successful cooperation.

Natascha Barrett (Senior Manager Marketing CRM, Walter de Gruyter GmbH)

Dear dotSource team, we want to thank you for your great effort. The good, direct agreement and cooperation between our teams, the agile approach to meet requirements, the number of processed tickets with the given resources was all taken care of professionally! Thank you so much.

Helga Maier (Director New Digital Business, Swarovski Crystal Online AG)

With Salesforce Service Cloud, we are up-to-date in terms of CRM technology once again and can purposefully implement our ideas in the future.

Achim Ahrens (E-Commerce Manager, MEVACO GmbH)

Best Practices of Successful CRM Implementation

Terzo Logo
INNIO
Mevaco Logo
Unitedprint SE
envia THERM
Second IT
Swarovski Optik Logo
  1. CRM System Implementation & Integration
  2. Implementing a CRM System with an Agile and Far-Sighted Strategy
  3. CRM Is People Business
  4. What Our Clients Say
  5. Best Practices of Successful CRM Implementation
  6. Contact
  7. Exclusively for retailers, manufacturers and publishers: request the white paper now!
bevh Business Partner greybevh Business Partner color
Logo BVDW Trusted AgencyLogo BVDW Trusted Agency
commercetools Partner Logo greycommercetools Partner Logo color
Contentserv Logo greycontentserv Logo
e-Spirit Logo greye-Spirit Logo
Google Partner Logo greyGoogle Partner Logo
IBM Business Partner Logo greyIBM Business Partner Logo
K5 Liga Logo greyK5 Liga Logo color
Magento Logo greyMagento Logo color
Salesforce LogoSalesforce Logo
SAP Hybris grey LogoSAP Hybris blue Logo
shopware Logo greyShopware Logo
Adobe Business Solution Partner greyAdobe Business Solution Partner color
Stibo Systems Logo greyStibo Systems Logo
Typo 3 Logo greyTypo 3 Logo
Magnolia LogoMagnolia Logo
Akeneo LogoAkeneo Logo

More Information

  • System Selection
  • E-Commerce Consulting & Strategy
  • User Experience Design
  • Magento
  • Intershop
  • SAP Hybris Commerce
  • Salesforce Commerce Cloud
  • Salesforce CRM​​​
  • Google AdWords
  • Online Shop Search Engine Optimisation
  • Newsletter & E-Mail Marketing
  • Conversion Optimisation
  • Product Information Management (PIM)
  • Content Management
  • Customer Relationship Management (CRM)
  • E-Commerce Training

More from dotSource

  • Partners
  • Digital Business School
  • Labs
  • Handelskraft

Locations

Head Office Jena

Goethestraße 1

07743 Jena, Germany

T +49 3641 797 9000

F +49 3641 797 9099

office-jena(at)dotsource.com

Office Berlin

Hardenbergstraße 9

10623 Berlin, Germany

T +49 30 220 122 360

office-berlin(at)dotsource.com

Office Leipzig

Hainstraße 1-3

04109 Leipzig, Germany

T +49 3641 9919 1000

office-leipzig(at)dotsource.com

Office Dresden

Theresienstraße 18

01097 Dresden, Germany

T +49 351 7999 9000

office-dresden(at)dotsource.com

Office Stuttgart

Feuerseeplatz 14

70176Stuttgart, Germany

T +49 711 252769 50

office-stuttgart(at)dotsource.com

Contact Form

© 2021 dotSource GmbH - Digital Success right from the start

Follow Us

  • Subscribe to our YouTube Channel
  • Follow us on Twitter
  • Follow us on Instagram
  • Follow us on Xing
  • Follow us on LinkedIn

Page Topics

  • Adobe Marketing Cloud
  • Multichannel Strategy
  • SAP Hybris Customer Engagement & Commerce
  • Mobile Commerce
  • Shop Management
  • Full Service and Entry Level Solutions
  • B2B E-Commerce
  • Fashion & Lifestyle
  • Media & Publishing
  • Digital Transformation
  • commercetools
  • E-Commerce with Microsoft Dynamics

More links

  • Contact
  • Privacy Policy
  • Imprint
  • Terms and Conditions
Contactto Top