Our e-commerce consulting provides the basis for your online success
With the our services, we offer you solution-orientated and uncomplicated support with the development of your e-commerce strategy and the improvement of your e-commerce processes.
As part of this, strategy development and process evaluation go hand in hand, because a strategy is only successful all if internal and external company processes are tuned to it.
The aim is to fully cover the existing and the target situations under consideration of all relevant factors.
- definition and development of e-commerce processes
- Product data/content
- Customer data
- Order data
- Returns/customer service
- Comparison of target/existing e-commerce processes
- Process optimisation with individual project reference
- Development of individual e-commerce strategies for »new comers«
- Discovering potential for improvement in existing e-commerce strategies
- Target group, price, and assortment strategies
- Development of a base concept
- Incorporation of objectives and company internal guidelines (CI, CD)
- Platform details (basic structure, roles and rights, USP etc.)
- Recommended actions for B2C, B2B, multichannel and mobile e-commerce