Fashion and Lifestyle

Returns are the biggest problem in shipping trade

The item doesn’t fit, doesn’t suit or looks different to that which was shown – these are the most common reasons mentioned in with returns. This is why customers often order the same thing in multiple sizes in order to find the right fit. The rest is sent back, and it doesn’t please – all of it.

This does not have a positive effect on either the profit of the online trader, or the loyalty of the buyer. Customer service and size advice expectations are constantly rising. Those who buy online want to know how the cloths fit, and what will go with them- before they order.

In the area of fashion, it will not just come down to assortment, look and usability in the future, but most of all, to an individualised shopping experience and offer, personal advice and supervision, as well as help finding the right size. Online shops which do not offer services for this could be left by the wayside.

dotSource develops personalised and customer orientated e-commerce solutions for you

There are various options for online shop operators to meet customer expectations: Call back solutions, virtual consultation, webcam based fitting, live chat, video consultation, video chats, or service videos via Youtube. Good service informs and helps the customers reached a well-considered purchase decision.

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Success factor customer orientation

We support you, not only in the implementation of an e-commerce system, but we also develop strategies together with you, as to how you can accompany your customers in the post-purchase phase as well via newsletter and social media channels. With our target group specific campaigns in the area of online marketing, we win new customers for your online shop and bind them successfully to your offer.

Success factor personalisation

Together with your partner prudsys, we develop personalised e-commerce solutions for you. We are able to deploy product recommendations based on the current interests and click-behaviour of your online shop visitors. Through these personalised project recommendations in real time, we are able to improve the shopping experience of your visitors enormously.

Our projects in the area of fashion and lifestyle

Since our foundation in 2006, we have been caring for companies from the fashion and lifestyle sector. Thanks to our long-term experience, we are able to develop online shops that distinguish themselves from the competition, generate new customers, and bind regulars. We have already developed successful e-commerce solutions for the following companies: