dotSource digitizes B2B service processes with Magento for Bertelsmann Printing Group

To make order creation and administration more efficient and customer-friendly for GGP Media GmbH, the digital agency dotSource GmbH from Jena has developed an online platform on Magento that sets new standards in digital services in the industry.

Jena, the 31^st of May 2018

GGP Media GmbH is one of Europe's leading printing companies with around 15,000 print jobs and 250 million printed copies per year. As part of the Bertelsmann Printing Group, however, they not only prints best-sellers, such as Harry Potter's seventh volume, but also supports their clients in the realization of a wide range of projects - from e-books to magazines, catalogues and A5 publications to commercials.

In order to be able to handle the large order volume effectively and to meet the expectations of customers with regard to digital service and sales channels, GGP Media commissioned dotSource GmbH with the development of an innovative service platform.

Based on Magento Community Edition, dotSource developed a platform in close cooperation with GGP, with the help of which customers can upload their print files and place the print jobs directly online. At the same time, automated tests ensure a significantly improved quality of the delivered print data. This creates easy-to-print jobs. Cases where things need to be corrected by GGP Media employees will be significantly reduced.

But especially the customers of the large print shop profit from the multiplicity of user-friendly features. The configuration required after the creation of the order, such as the selection of format, edition, and paper, can be made online and stored and edited in the order overview of the customer area at a later date and completed. This significantly increases the comfort for the customer who can track and process their orders from anywhere at any time.

»The experience of the past few years has shown that digital sales and service channels are increasingly required by our business customers. Together with dotSource, we reacted quickly to this development and are proud to be among the pioneers in our industry with our platform P3,« says Stefan Thomes, Director Business Services, GGP Media.

To ensure that GGP Media's customers enjoy using the platform, the dotSource team developed a user interface that guarantees intuitive operation across all devices and gives the platform a modern look.

You learn learn more about the project here.

About GGP Media

GGP Media GmbH, part of the Bertelsmann Printing Group, is one of Europe's leading printing companies. They  offer their customers a wide range of industries cross-media full-service solutions and individual advice.

About dotSource:

Learn more about dotSource - one of the fastest-growing e-commerce agencies here.