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Services

Our portfolio comprises all the services you need to bring customer experience to perfection and to expand your business in a modern way.

We Design Digital Customer Relations

We attach particular importance to ensuring that the components of your system landscape interact perfectly and that a digital platform can be set up.

  Our Services

We Support You on Your Way to a Digital Platform: Providing Excellent Customer Experience with the Right Building Blocks

In order to be successful on all channels nowadays, you need more than just a classic online shop for B2B or B2C. Leading companies are developing digital platforms. But what are digital platforms?

The advantage of digital platforms is that they allow retailers and manufacturers to take their range of products and services to a digital level and to continuously expand it. Informative and entertaining content, individual consulting and tailor-made service offers come into focus just like the actual sale of goods. Customers are also addressed on an emotional level via digital channels – no matter whether it is about a new pair of shoes or a complex engineering product.

Moreover, the customer experience on digital platforms does not end with the purchase. Service and support also have a decisive influence when it comes to creating the perfect customer journey. With a digital experience platform or optimally interacting components of a system landscape, retailers also get a better view of their customers – valuable data that can be used to design the own business more intelligently. By setting up digital platforms, you ensure that the various components of your system landscape interact optimally and that existing data is used efficiently. Besides individual consulting, workshops and training courses, our service portfolio as a digital agency comprises all kinds of IT services and components of digital platforms:

From omnichannel e-commerce systems to efficient data management with state-of-the-art PIM and MDM systems; from perfect customer service with the help of customer relationship software and a personalised customer approach using marketing automation to efficient digital marketing; from modern user experience design that creates user-centric experiences to modern content management.

Send an enquiry now!

We design digital customer relations.

Digital Consulting

Develop visionary strategies

Develop visionary strategies

Remote Business

Successful virtual collaboration

Successful virtual collaboration

E-Commerce

Digital sales for B2B and B2C

Digital sales for B2B and B2C

Content Management

Merge content and commerce

Merge content and commerce

PIM MDM DAM

Meet individual channel requirements

Meet individual channel requirements

CRM, Sales & Service

Establish digital customer relationships

Establish digital customer relationships

Personalise marketing in a targeted manner

Personalise marketing in a targeted manner

Design digital omnichannel campaigns

Design digital omnichannel campaigns

Use data intelligently

Use data intelligently

Brand Experience

Build successful brands

Build successful brands

Create user-centric experiences

Create user-centric experiences

Cloud Services

Design scalable software architectures

Design scalable software architectures

Platform Integration

Provide seamless services

Provide seamless services

Want to learn more? I'm looking forward to hearing from you!

Christian Otto Grötsch

Founder & Managing Director

+49 3641 797 9000

info@dotsource.de

  1. Services
  2. We Support You on Your Way to a Digital Platform: Providing Excellent Customer Experience with the Right Building Blocks
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More Information

  • System Selection
  • E-Commerce Consulting & Strategy
  • User Experience Design
  • Magento
  • Intershop
  • SAP Hybris Commerce
  • Salesforce Commerce Cloud
  • Salesforce CRM​​​
  • Google AdWords
  • Online Shop Search Engine Optimisation
  • Newsletter & E-Mail Marketing
  • Conversion Optimisation
  • Product Information Management (PIM)
  • Content Management
  • Customer Relationship Management (CRM)
  • E-Commerce Training

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Locations

Head Office Jena

Goethestraße 1

07743 Jena, Germany

T +49 3641 797 9000

F +49 3641 797 9099

office-jena(at)dotsource.com

Office Berlin

Hardenbergstraße 9

10623 Berlin, Germany

T +49 30 220 122 360

office-berlin(at)dotsource.com

Office Leipzig

Hainstraße 1-3

04109 Leipzig, Germany

T +49 3641 9919 1000

office-leipzig(at)dotsource.com

Office Dresden

Theresienstraße 18

01097 Dresden, Germany

T +49 351 7999 9000

office-dresden(at)dotsource.com

Office Stuttgart

Feuerseeplatz 14

70176Stuttgart, Germany

T +49 711 252769 50

office-stuttgart(at)dotsource.com

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