In conjunction with other Salesforce Clouds, Commerce Cloud forms a complete customer success platform that supports commerce, marketing, customer service, community, and much more.
With the flexible enterprise cloud commerce platform from Salesforce (formerly Demandware), companies can benefit from a shorter time to market, they are able to reach their customers better and more precisely, and can offer seamless commerce experiences across all channels - on the Internet, on mobile devices, in social networks, or at the store. It also enables retailers to respond to new market opportunities quickly and with agility.
Faster innovation and more flexible action through seamless integration of updates and an open, standards-based development environment for unique solutions
Predictive commerce for personalised customer experiences with Commerce Cloud Einstein
Unified cloud commerce for a seamless shopping experience for your customers and for pooling your own business processes.
- Data and services can be used across platforms
- Faster launches of websites and new products
- Retailers can actively support and customise each stage of the customer journey and evaluate a complete customer history in every channel
- Targeted customer approach
- Open architecture makes special adjustments and integrations easy
- Integration of mobile devices and social media opens the way into all new digital channel
- Strong brand loyalty and high customer retention as well as higher conversion rates
- Extension by seamless integration of other Salesforce Clouds
- Consistent solutions for digital commerce, in-store business processes, POS, order management, etc.