About Porzellanmanufaktur Kahla/Thüringen
In 1844, merchant Christian Jacob Eckardt began manufacturing porcelain cups, pipes and doll heads in Kahla, Thuringia. Today, porcelain products are cast, turned and isostatically pressed for customers from 60 countries around the world. The award-winning KAHLA collections pass through many skilled hands and are valued in restaurants, conference rooms, offices and private households.
Project Successes
B2B Online Shop for High-Quality Porcelain Products
In addition to the existing B2C online shop, a specific B2B e-commerce platform was established in collaboration with dotSource as an experienced Salesforce Partner. As a result, the particular requirements of the porcelain manufacturer's business customers – such as hotels, cafés and catering companies – were perfectly met and the associated ordering processes were made as user-friendly as possible.
Close-to-Standard Environment for Independent Adjustments
By using the standard components of Salesforce B2B Commerce Cloud, the KAHLA Porcelain team can quickly make adjustments to the online shop – without requiring any programming knowledge. Configuration workshops and co-working sessions with the dotSource experts enable the employees to independently work with the system. dotSource also implements individual software components as required to provide an outstanding customer journey for the B2B target audience.
E-Commerce with Salesforce – Packed with Features
To overcome the challenges presented by the international market, the porcelain manufacturer opted for powerful features to enhance its e-commerce presence. With the new online shop based on Salesforce, B2B customers benefit from bulk pricing, personalised product recommendations, automated customer notifications and the option to directly initiate reorders.
Client | Porzellanmanufaktur Kahla/Thüringen GmbH |
Industry | Porcelain Manufacturing |
Technology | Salesforce Commerce Cloud |
Focus | Digital Consulting, E-Commerce |
Thanks to the close-to-standard implementation and the regular trusting collaboration with dotSource, we are able to further develop our B2B online shop, to a large extent independently.
You Too Can Benefit from Salesforce Commerce with dotSource
- Extensive experience as a certified Salesforce Partner
- Tailor-made e-commerce platforms for B2B and B2C
- Perfect integration with other systems such as Salesforce CRM
- Automated sales workflows for fast order processing
- Admin training courses to build your employees' expertise
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