Salesforce Commerce Cloud at a Glance
Salesforce Commerce Cloud is a powerful, world-leading e-commerce solution. The platform can be customised for any industry – whether B2B or B2C.
You focus on selling the products. Salesforce (software as a service) takes care of the technology within the cloud. As part of Salesforce, the solution can easily be integrated into other products of the company.
Its features let you optimise your online shop and increase sales. Two different versions help you reach these goals:
- Salesforce B2B Commerce: specifically created to meet the needs that arise in a business context
- Salesforce B2C Commerce: specifically tailored to the requirements of end customers
Why Salesforce Commerce Cloud Is Worth It
Personalised Recommendations and Higher Conversion Rates
Thanks to Salesforce's »Einstein« AI, you can provide your customers with personalised recommendations based on purchasing behaviour and interests. AI can lead to more time spent on your website and higher sales figures.
Extremely User-Friendly
The solution boasts a high degree of usability for back-end users. Pre-built features according to the low-code approach help employees make simple configurational changes to the storefront themselves. Sandboxes and modern scratch orgs assist with development, testing and training. With the help of the Storefront Reference Architecture, online shops can be created quickly.
360-Degree View of Interactions
With Salesforce Commerce Cloud, you collect all your key customer and marketing data in one place. This means you always have an overview of your customers' interactions with your brand, which helps you create personalised campaigns more easily.
Support Omnichannel Sales
In addition to integrating your products with various digital channels such as apps and social media, you can also offer them in brick-and-mortar stores and through other sales channels.
Regular Updates
Thanks to platform-as-a-service technology, the infrastructure of your system is in the cloud. Software updates, migration to the next higher version as well as maintenance of servers take place automatically and regularly.
Shop Everywhere: Mobile-Ready for B2B and B2C
Offer your customers an excellent shopping experience, regardless of the device. The e-commerce platform is optimised for mobile devices. This ensures an outstanding experience – whether for your business or as a consumer.
Wondering If Salesforce Commerce Cloud Is the Right Fit for Your Business?
You know the system's benefits, but still want to compare them with those of other providers?
Download our »Selecting E-Commerce Software« white paper now. In addition to information on Salesforce, you will gain insights into other providers.
A Seamless Customer Experience with Salesforce Commerce Cloud – Our Services
Implementation and Integration
We are your partner for the
- development and implementation of an online shop
- seamless integration of the online shop with existing Salesforce solutions
- connection of additional systems (e.g. enterprise resource planning tools, payment solutions, etc.)
- development and implementation of a modern web design, including usability and user experience testing (UX agency)
- integration of further Salesforce products as a Salesforce agency (upon request)
Support
The dotSource team offers you
- project managers with extensive expertise in agile software development and comprehensive documentation to lead your project to fast results
- training for your employees in using the system
- valuable tips on optimisation opportunities
Success Stories – Thriving with Salesforce B2B Commerce and Salesforce B2C Commerce
Salesforce B2B Commerce Demo – How to Succeed with the Digital Experience Platform
Migration to Salesforce Lightning – Modern User Interface and Optimised User Experience
Why Your Project Is in Safe Hands with Us
Our Salesforce Commerce Cloud References
FAQ – Frequently Asked Questions About Salesforce Commerce Cloud
I am using the ERP system from SAP. How can it be migrated?
Our partner Vigience has developed a ready-made connector called »Vigience Overcast«. It displays various types of real-time data from your SAP ERP system in the Salesforce Commerce Cloud order screen. This is made possible by a simple configuration.
The benefits are:
- Within a few days, you get an ordering portal with an integrated SAP ERP system
- Your customers can independently query data such as order status, shipment tracking, product availability and prices at any time
- Sales representatives receive data from the online shop in real time
- Your customers' satisfaction increases; development and service costs are reduced
We would love to help you migrate. Get in touch with us!
I need a powerful and scalable e-commerce system as quickly as possible. What can I do?
Salesforce's Quick Start Commerce solution can come in handy when time is of the essence. As a Salesforce partner, dotSource can help you get started in e-commerce in record time.
Find out more now
We Also Support You with Other Salesforce Services
Salesforce Quick Start Commerce SolutionsQuickly getting started in e-commerce
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