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E-Commerce Consulting: Strategies for Increased Sales and Growth

Benefit from a tailor-made and agile e-commerce strategy that allows you to respond flexibly to market changes. Our sophisticated and hands-on e-commerce consulting services help you stay competitive, optimise your e-commerce activities and boost your sales in the long term. Make your company fit for the future now!

Get Started with Your New E-Commerce Strategy

Lay the foundation for professional e-commerce by arranging a free consulting session with our experts.

Get in touch with us

Why E-Commerce Consulting with dotSource Leads to Success

E-Commerce Managers Put Their Trust in dotSource

Thanks to dotSource, we are able to continuously enhance our international e-commerce business. The migration to Salesforce Commerce on Lightning is another example of how reliably we can work together with the experts at dotSource.

Mario Klass, Head of Customer Management, KWS Group

With the modern online shop based on SAP Commerce Cloud, we were able to take our e-commerce to a completely new level that excites our national and international B2B customers. The smooth interplay of development and design expertise at dotSource thoroughly impressed us.

Stephan Sickler, Team Lead and Product Owner E-Commerce, HEINRICH KIPP WERK GmbH & Co. KG

The partnership with dotSource is characterised by technical expertise and a continuous willingness to innovate. We appreciate not only the agency's clear and straightforward communication, but also the commitment to helping us achieve our goals efficiently. Working with the dotSource team has always been a pleasure and has allowed us to make significant progress, as the experts think outside the box, focus on the problems at hand and are extremely flexible.

Sebastian Schneider, CTO, KICKZ.com GmbH

Teaching and learning are taking place digitally these days. Thanks to dotSource, all our educational media are now available in our new and even more user-friendly online shop. We worked on the design and implementation in a collaborative manner, keeping a close eye on our goals at all times.

Reinhard Gassner, Head of Sales and Marketing Services, VERITAS

Thanks to the close-to-standard implementation and the regular trusting collaboration with dotSource, we are able to further develop our B2B online shop, to a large extent independently.

Carolin Kringel, Sales Controller and Salesforce Admin, Porzellanmanufaktur Kahla/Thüringen GmbH

dotSource has been supporting our digital transformation journey for many years. Whether it is PIM, e-commerce or app development: We are in good hands when it comes to multi-stream projects and benefit from dotSource's extensive expertise as well as agile, modern project management.

Marcus Kienel, Managing Director, Sonderpreis Baumarkt

dotSource's extensive expertise has helped us make big innovative leaps in all areas of digitalisation. From the new e-commerce solution, brand experience and UXD to a viable SEO strategy for digital marketing: all ideas came from the full-service agency – impressive!

Konrad Voigt, Product Owner, Seilerei Voigt Seil- und Hebetechnik

The support from dotSource brought a much-needed breath of fresh air to our online shop project. The technical basis that has now been established enables us to further scale up our online business.

Marcus Schneck, CEO, norelem Normelemente GmbH & Co. KG 

We called this project inestimable – with all its ambiguity. Estimating migration projects is always difficult, but the experts at dotSource reliably and tirelessly supported us throughout the migration of our online shop to Salesforce B2B Commerce.

Uwe Schmidt, Head of Marketing & Sales, MEVACO GmbH

After a challenging implementation phase of our online shop with Salesforce Commerce Cloud, we identified a lot of optimisation potential in terms of user experience and web technology together with the dotSource experts. dotSource helped us make the most of this potential and is now an important and reliable partner for Villeroy & Boch, supporting us on the path to strengthening our online sales channel.

Mark Hoffmann, E-Commerce Project Manager, Villeroy & Boch

E-Commerce Consulting: Follow Our Process to Make Digital Success a Reality

By having the experts at dotSource carry out a thorough assessment of your current situation, you can make your e-commerce activities even more efficient. Our consulting process consists of three steps:

 

Step 1: Getting Ready

1. Getting Ready: Uncovering Pain Points and Identifying Untapped Potential

  • Evaluating strengths and weaknesses of your existing solution
  • Analysing your customers' expectations and needs
  • Defining your business goals
  • Assessing market potential and trends in your industry
  • Developing a holistic approach, taking into account other systems (e.g. master data management and digital asset management software)

Receive practical recommendations for action based on methods such as personas, interviews and market analyses.

 

Step 2: Getting Started

2. Getting Started: Developing and Testing Solutions and Strategies

  • Developing strategies and buyer personas for outstanding digital customer experiences and higher conversion rates
  • Drawing up scaling concepts to support your future growth
  • Advising on the selection of new systems
  • For new systems: Creation of a prototype using the minimum viable product approach, ensuring quick feedback

To make your project a success, our team combines various disciplines – from e-commerce, web design and digital marketing to business intelligence.

 

Step 3: Getting Big

3. Getting Big: Implementing Measures and Ensuring Continuous Optimisation

  • Adjusting and optimising your solution and strategy
  • For new systems: Integration with existing tools (e.g. product information management, content management and customer relationship management software)
  • For new systems: Training of your team so that you can work independently and efficiently
  • Providing support in performance monitoring and reporting

Extract added value from your existing system landscape with dotSource. We are happy to advise you on this.

Arrange a consulting session now

Shop migration with dotSource: structured assessment of the legacy system and preparing for the switch

If your existing shop system is no longer a technical or economic fit for your business, it is time for a shop migration.

 

Specific triggers are often

  • a legacy system that is no longer technologically suitable,
  • insufficient performance,
  • increased security requirements,
  • or high operating or further development costs.

As part of our e-commerce consulting, dotSource analyses your existing shop, including its system landscape, as well as your requirements for your future target vision.

 

Work together with our e-commerce team to develop

  • a suitable migration strategy,
  • a structured project roadmap with clearly defined work packages
  • as well as use cases, epics and further implementation components

Book your free consultation now

Your Contact for Further Questions

dotSource Mitarbeiterin Mimi Ösen

Mimi Oesen

Account Executive

Digital Business

+49 3641 5198261

mimi.oesen@dotsource.de

 

You Will Hear from Us Soon

  • Our experts will take your enquiry and get back to you within one working day.

In the meantime, feel free to explore our knowledge section dedicated to e-commerce – featuring practical tips, the latest trends and proven strategies for success.

Find out more

Companies That Have Already Opted for E-Commerce Consulting with dotSource

dotSource Kunde Viba Sweets
dotSource Kunde PIK AG Logo
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dotSource Kunde Asklepios
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Strong Partners Ensure the Success of Your Project

Integrate Artificial Intelligence into Your E-Commerce Strategy

E-Commerce Strategy: Artificial Intelligence

Customer needs are constantly changing, forcing companies to adapt – both technically and strategically. Provide your target audience with advanced search options, personalised content and high-quality product recommendations. Artificial intelligence (AI) tools can support you in this regard.

Do you still have questions or need more information? Contact us and benefit from our professional AI consulting.

Get in touch with us

E-Commerce Consulting: Why It Is Worth Developing an E-Commerce Strategy

Microservices as a System Architecture

E-Commerce Strategy: Microservices

There are various approaches to establishing a system architecture. Microservices, which promote an agile way of working, are highly scalable and can be used flexibly, are one option. We show you when microservices are the right choice, highlight their benefits and illustrate what this type of system architecture can look like.

Find out more

Frequently Asked Questions about e-commerce consulting with dotSource

01

What can you expect from the free initial consultation?

During the initial consultation, you will receive a preliminary assessment of your current e-commerce situation. In addition, our team will evaluate initial optimisation potential and provide suggestions, with no obligation and free of charge.

02

Which companies is the consultancy suitable for?

The consultancy is suitable for B2B and B2C companies ranging from SMEs to large corporations. Make the most of our expertise to use and expand your digital sales channels efficiently.

03

How can you arrange an initial consultation appointment?

It’s simple: book your preferred appointment via our online form – we’ll get back to you as soon as possible.

04

When does it make sense to migrate a shop?

A shop migration is advisable when an existing shop system no longer adequately meets the company’s business, technical or commercial requirements. Typical reasons include a legacy system that is no longer technologically suitable, insufficient performance, increased security requirements, high operating or further development costs, or the move to an enterprise-ready commerce solution. A migration may also become necessary if the existing architecture no longer adequately supports planned growth or new requirements in B2B or B2C commerce.

05

What costs should be expected for a shop migration?

Shop migration is generally delivered as a project-based service. For B2B migrations, a starting budget of €100,000 is realistic. Large-scale migration projects in which multiple systems are replaced or rebuilt in parallel can be significantly more expensive. The actual costs depend primarily on the scope of the project, the number of systems affected, and the target technical architecture.

06

How long does a shop migration usually take?

The duration of a shop migration depends on the scope of the project, the existing system landscape and the chosen target architecture. As a rule, the approach is structured in several phases. For architecture consulting and system selection, a timeframe of around 1 to 3 months is realistic. For migration preparation and implementation, around 3 to 9 months should be allowed for, depending on the complexity. This is followed by go-live, hypercare, as well as the transition into support and further development. Overall, a migration project can take up to 1 year or longer.

07

How can you find out whether your existing shop system is still the right fit for your business?

This can be assessed through a structured analysis of the existing shop, the system landscape and the requirements for the target vision. This involves checking whether the current system still meets the required functions, integrations, security requirements, as well as performance and scalability targets. As part of dotSource’s e-commerce consulting, this provides a basis for assessing whether further development of the existing system is sufficient or whether switching to a new target system would be the sensible option.

08

What is included in the preparation phase of a shop migration?

The preparation phase is focused on assessment and architecture consulting, the analysis of the existing shop and connected systems, the clarification of requirements, and the derivation of a suitable target architecture. In addition, it covers the selection and evaluation of a suitable target system, the definition of the migration strategy, as well as the specification and conceptual design of the requirements. Depending on the project, these are then translated into use cases, epics or work packages in order to create a sound basis for implementation.

09

Does dotSource also support system selection for migration projects?

Yes. Key elements of dotSource’s shop migration services include enterprise architecture consulting as well as system selection and system evaluation for the target architecture. If required, you will also receive an evaluation matrix for comparing potential systems.

010

How does a shop migration differ from pure shop optimisation?

A shop migration describes the transition from an existing shop system or commerce architecture to a new target system or target architecture. This includes not only the technical implementation, but also assessment, architecture consulting, system selection and the definition of a migration strategy. Pure shop optimisation, by contrast, improves an existing system without involving a change of system. Topics such as performance, security or conversion may trigger a migration, but on their own they do not yet constitute a shop migration.