CRM, Sales & Service

The quality of your customer relationships determines the success of your company. Whether Salesforce or SAP – together with you and the right system, we integrate customer focus as an inherent part of your marketing, sales and service processes.

Customer Experience Starts with Well-Maintained Data

Customer centricity is not a hype, but the answer to the shifted power relations between suppliers and customers. Thanks to new technologies, social media and rating platforms, consumers possess unrivalled buying power. What is true for consumers today will also be true for traditional B2B business tomorrow.

In today’s competition, market conditions constantly change because of innovations. Products and business models come and go. Only one thing does not change: successful business models are based on the ability to build and maintain customer relationships in the long term.

Holistic View of the Customer

Those who feel understood, appreciated and well-advised as customers are happy to come back – everyone can confirm this from their own experience.

Today’s customers also expect a consistent approach on all channels. This requires a uniform data basis. A customer relationship management system pools all this information so that different employees of a company can access it at any time and from anywhere. This allows them to optimally respond to the needs of the customer at any time, ideally with automated marketing campaigns.

Advantages for Your Customer Relationship Management

Personalised, automated, emotional customer approach across all channels
Efficient customer relationship management and stronger customer retention
Higher turnover through cross-selling and upselling
Better and faster services

CRM for Efficient Processes in

Sales

Efficient controlling as part of opportunity management
Improved customer acquisition processes
Higher sales per customer thanks to cross-selling and upselling

More about Sales

Service

Efficient resource planning
Shorter processing times in customer support
Increased customer satisfaction through a higher service level

More about Service

Marketing

Generating higher-quality leads
Automated marketing campaigns
Personalised customer approach across all channels

More about Marketing

Sales as Part of Your Digital Platform

Everybody is in Sales. Whether customer acquisition or existing customer management – sales processes are no longer limited to classic field service.

In the digital age, customer relationship management is only successful if it is viewed and implemented holistically.

In order to identify sales opportunities at an early stage, it is crucial that the processes of your marketing, sales and service departments do not run in isolation from each other, but together. This requires a platform that all employees have access to and that allows you to

ensure higher data consistency
filter and process data and to-dos in a role-specific way
minimise coordination efforts between marketing, sales and service

Whether Salesforce or SAP – we help you find the system that suits your requirements and goals. Together with you, we develop a strategy to optimise your sales processes in line with marketing and service for sophisticated lead management , but also to identify opportunities at an early stage.

Our experienced CRM and marketing automation expert René Zimmermann shows you which other advantages the native integration of an appropriate sales solution and the development of a CRM platform offer:

Watch the video now!

Increase Customer Satisfaction by Automating Service Processes

Good service pays off. With the right digital solutions, you can meet your customers’ expectations of a first-class service experience anytime and anywhere, thus increasing trust in your company as well as customer loyalty.

A single bad service experience causes about half of all consumers worldwide to defect to the competition. Impress with personalisation, speed and flexibility by

automating service processes
optimising case management via dashboards
integrating workflows

Together with you, we develop the right strategy, find the right system and even support you after the implementation of digital solutions for your service and field service management in order to

significantly improve your service level across all channels and touchpoints
make your marketing, sales and service processes considerably more efficient
increase productivity and minimise efforts

Our experienced CRM and marketing automation expert René Zimmermann shows you which other advantages the native integration of an appropriate service solution and the development of a CRM platform offer:

Watch the video now!

CRM for Your Company

In the digital age, it is not only the amount of data, communication channels and touchpoints that is constantly increasing. Your customers’ expectations rise as well. They expect an omnipresent, personalised approach and support. With the right CRM solution, you can meet all these requirements in terms of strategy, systems and operational aspects. We support you with the following services: