Salesforce Agency – Your Partner for CRM, Marketing Automation and Commerce

As an official Salesforce Partner, we support you in the implementation and further development of Salesforce products for B2C and B2B.

You Are Already Using a Salesforce System? Our Services for All Salesforce Users

Readiness & Health Check

You are not satisfied with your Salesforce platform and would like to get more out of it? We can help you with that! Our experts will be happy to analyse your existing platform and help you improve it.

Health & performance check of your implemented Salesforce solutions
Analysis of challenges
Development of short- & long-term recommendations for action

Salesforce Training

Only when your employees know all the functionalities can they really make profitable use of the tool and its features for the company. We offer:

Training for end users
Training for admins
Train the trainer (PowerUser)
Provision of training material

Managed Service

Continuous success can only be achieved through constant further development! Our Managed Service team will be happy to help you with your goals & plans with:

flexible service contracts
further development of the Salesforce platform
consulting regarding future expansion stages

Our Salesforce Partners

We become stronger with every partner! Not everything has to be reinvented and redeveloped. Salesforce AppExchange offers many solutions that have already convinced us. Some of the solutions we rely on are:

JustOn
Documotion
Coveo
123FormBuilder
Mulesoft and many more

Why Your Salesforce Project Is in the Right Hands with Us

Close Partnership: For trusting cooperation and transparent processes, we as an agency are in regular contact with our partner Salesforce. In addition, our experts regularly take part in Salesforce training and certification courses and constantly expand their knowledge.

Multi-Cloud Expertise: We provide you with all Salesforce solutions for sales, service, marketing automation and commerce from one source. With a central contact for all your Salesforce Clouds, you are guaranteed maximum synergy effects, while frictional losses are minimised.

Mentoring & Support: From requirements elicitation and configuration to daily use – our certified Salesforce Admins, Commerce Cloud Developers, Marketing Cloud, Sales Cloud and Service Cloud Consultants as well as E-Mail and Social Specialists provide you with help and advice.

What Our Clients Say

By implementing Salesforce Marketing Cloud, we now have the possibility to precisely address our customers and advance the automation of our marketing communication. The dotSource team professionally supported us in interlinking the data dispersed in our complex system landscape and in creating an overall picture for the digital marketing communication. In particular, this allows us to expand our customer relationships and to optimise them. We are looking forward to further successful cooperation.
Natascha Barrett, Senior Manager (Marketing, CRM), De Gruyter

What we particularly appreciate about working with dotSource is the holistic approach: not only does the Jena digital agency ensure that our existing platform runs smoothly, but it also competently and adequately supports us in many other areas of digitalisation with its wide range of services.
Kevin Kuske, Platform Manager E-Commerce – Britax Römer Kindersicherheit GmbH

We needed a quick, uncomplicated and flexible solution. With dotSource, we did not only get such a solution, but also a responsive, uncomplicated and flexible team with whom we had a strong, mutual basis of trust right away. All of this has even – or particularly – proven itself in challenging moments.
Benjamin Luyten, Head of Partnershop International, GRANIT PARTS

Despite many challenges, dotSource has successfully helped us to find our way and set a milestone in the history of KWS. Rarely have we felt so well understood by a partner and at the same time experienced unparalleled project management.
Mario Klass, Head of Customer Management, KWS Group

We have succeeded in reaching our goal in time before the TSA exit deadline because of the dedication and commitment of the entire team. I would also like to point out the responsiveness of the dotSource team! We were always able to reach someone who would support us immediately.
Tatjana Neuschmid-Uzelac (Product Owner, INNIO)

Agile, flexible, innovative: this is how everyone who wants to be a player in e-commerce describes themselves today. We have experienced what it really means to think, develop and act in an agile and flexible way. For our customers. Without a doubt, this requires the right technology. However, you also need the right team – the perfect mix of know-how, innovative spirit and trust. We are extremely delighted to have found all of this with dotSource and Salesforce and are looking forward to everything that lies ahead.
Nam Hoang Dong, Senior Vice President - Head of Digital & Robert Schmidt, Head of Commerce Technology B2C – Esprit Retail B.V. & Co. KG

dotSource impressed us with a technically innovative solution for our new online shop with integrated, highly individual interfaces and smart cut-to-size calculation. The fast project implementation through agile project management as well as the professional and pleasant communication are to be highlighted.
Oliver Bender, Head of Digital Projects – Röchling Industrial