Salesforce Service Cloud

As an official Salesforce Partner, we’ll support you in inspiring your customers with intelligent service.

The Salesforce CRM Solution in Comparison to Others

How does Salesforce perform compared to other CRM systems? The answers are in our »Customer Relationship Management Software« white paper.

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For Personalised Customer Service Across all Channels

Customers are multifaceted and expect fast and uncomplicated support no matter when or where they are. Salesforce Service Cloud is a CRM system that puts your customer service at the centre. It helps your service staff respond to your customers better and faster. Benefit from predictive analytics, the integration of your call centre and the tracking of all customer transactions across different channels.

Service Cloud Functions at a Glance

Case management: Clear dashboards provide information about all operations and customer interactions. So that you can make informed decisions and handle customer requests in record time.
Account and contact management: By accessing all relevant information in a customer’s history, your employees can always ensure the best possible service.
Omnichannel presence and routing: Automatically assign operations to an available service representative with the appropriate skills.

Live agent: Interact with your customers in real time and give the right answers even faster thanks to keyboard shortcuts for ready-made texts.
Workflow & approvals: With workflow functionality, you can easily personalise and automate any customer service and approval process using drag-and-drop.
Phone call integration: By integrating your CTI system, customer calls can be logged immediately. Calls can be made completely through the console.

Social networks: React quickly and easily to your customers' posts on social networks, such as Instagram, Facebook, and Twitter.
Service automation: Automate frequently recurring tasks, freeing up your support staff.

Salesforce Service Cloud Demo

Our Salesforce expert René Zimmermann shows you how efficient customer service is achieved with the Salesforce platform in this video.

Your Advantages with Salesforce Service Cloud

360-degree view of every customer thanks to the combination of customer service software and CRM system
Personalised customer service across all channels
Networking of all employees – both internally and in the field
Expandability with powerful Salesforce marketing automation tools
Constant updates and further development
Mobile applications

Our Certified Service Cloud Consultants are Happy to Assist You

The creation of a successful CRM strategy: Together, we’ll analyse your business processes and evaluate which CRM system best suits your company.
Transparent quotes: After the decision-making process, you’ll receive a concrete offer, including license costs, follow-up costs, support and update regulations, as well as expenses for implementation and implementation.
Implementation and development of Salesforce Service Cloud: We take over the complete configuration – from basic setup to operation.

Data migration: We’ll support you in the integration of existing data into the Salesforce system.
Connecting external systems to Salesforce: We connect additional systems, such as your online shop, or your e-mail marketing tool for you.
Automated marketing campaigns: Together, we’ll carry out fully automated marketing campaigns through social media and e-mail marketing.

Training: We’ll train your employees on how to use the system remotely or on site.
Support and further development: We’ll be by your side after the system introduction.
Migrate from Salesforce Classic to Lightning: We’ll develop the change from Classic to Lightning.