For Personalised Customer Service Across All Channels
Customers have a widely diverse network and expect fast and uncomplicated support – no matter when, no matter where. Salesforce Service Cloud is a CRM system that focuses on customer service. It helps your service staff respond to your customers better and faster. Benefit from predictive analyses, the integration of your call centre, and the tracking of all customer transactions across different channels.
Service Cloud Functions at a Glance
- Case Management: clear dashboards provide information about all operations and customer interactions so that you can make well-founded decisions and handle customer requests in record time.
- Account and Contact Management: by accessing all relevant information in a customer’s history, your employees can always ensure the best possible service.
- Omnichannel Presence and Routing: automatically assign operations to an available service employee with the appropriate skills.
- Live Agent: interact with your customers in real time and give the right answers even faster thanks to keyboard shortcuts for ready-made texts.
- Workflow & Approvals: with workflow functionality, you can easily personalise and automate any customer service and approval process by using drag-and-drop.
- Phone Call Integration: by integrating your CTI system, customer calls can be logged immediately. All calls can be made via the console.
- Social Networks: react quickly and easily to your customers' posts on social networks such as Instagram, Facebook, and Twitter.
- Service Automation: automate frequently recurring tasks and reduce the workload of your support staff by doing so.
Salesforce Service Cloud Demo
In the video below, our Salesforce expert René Zimmermann shows you how to achieve efficient customer service with the Salesforce platform.
Your Advantages with Salesforce Service Cloud
- 360-degree view of every customer thanks to the combination of customer service software and CRM system
- Personalised customer service across all channels
- Networking of all employees – both internally and in the field
- Expandability with powerful Salesforce marketing automation tools
- Constant updates and further development
- Mobile applications
Our Certified Service Cloud Consultants are Happy to Assist You
- Conception of a successful CRM strategy: together with you, we will analyse your business processes and evaluate which CRM system best suits your company.
- Transparent quotes: after the decision-making process, you will receive a concrete offer, including licence costs, follow-up costs, support and update regulations as well as expenses for iintroduction and implementation.
- Implementation of Salesforce Service Cloud: we take over the complete configuration – from basic setup to operation.
- Data migration: we will support you in the integration of existing data into the Salesforce system.
- Connecting external systems to Salesforce: we will connect additional systems such as your online shop or your e-mail marketing tool for you.
- Automated marketing campaigns: together with you, we will carry out fully automated marketing campaigns through social media and e-mail marketing.
- Training: we train your employees in using the system, either remotely or on site.
- Support and further development: we will be by your side after the system implementation.
- Migrate from Salesforce Classic to Lightning: we help you migrate from Classic to Lightning.
Our References in the Field of Salesforce Service Cloud
We Implement Your Multi-Cloud Solution
Want to learn more? I'm looking forward to hearing from you!
Thomas Böhme
