The CRM Solution for Personalised Customer Service – Across All Channels
Customers are highly networked and expect fast and uncomplicated support – no matter when, no matter where. While Salesforce Sales Cloud mainly increases the efficiency of your sales team, Salesforce Service Cloud focuses on your customer service. The CRM system supports your service employees in responding to your customers even faster and better. Benefit from predictive analytics, integration of your call centre and tracking of all customer transactions on the various channels.
In this video, our Salesforce expert René Zimmermann presents the most important features of Salesforce Service Cloud and explains how efficient customer service can be achieved with the Salesforce platform.
Our Certified Salesforce Service Cloud Consultants Provide You with Comprehensive Support
- Creation of a Successful Service Management Concept: Together we analyse your customer service processes and determine the requirements for your CRM solution.
- Transparent Quotation Preparation: Once you have made your decision, we send you a concrete quotation for the implementation of Salesforce Service Cloud. It already includes licensing costs, follow-up costs, support and update regulations as well as expenses for implementation.
- Implementation of Salesforce Service Cloud: We take over the entire system configuration – from basic setup to operation.
- Data Migration: Do not be afraid of data chaos! We support you in properly transferring your existing data sets to Salesforce Service Cloud.
- Connection of External Systems to Salesforce: We are also happy to connect your online shop, your e-mail marketing tool or other third-party systems for you.
- Automated Marketing Campaigns: If requested, we can assist you both with consulting and operational support when it comes to the implementation of fully automated marketing campaigns, for example in the field of social media or e-mail marketing.
- Training: We train your customer service and field service staff in using Salesforce Service Cloud, either remotely or on-site.
- Support and Further Development: We will provide you with help and advice, even after the system implementation.
- Migration from Salesforce Classic to Lightning: For even more efficient work, we carry out your migration from Classic to Lightning Service Console.
These and Other Companies Trust in Our Salesforce Service Cloud Expertise
Features of Salesforce Service Cloud at a Glance
- Case Management: Clear dashboards provide you with information on all processes and customer interactions so that you can make well-founded decisions and process customer transactions in record time.
- Account and Contact Management: By having access to all relevant information in customer histories, your employees can ensure the best possible service at all times.
- Omnichannel Presence and Routing: Automatically assign customer enquiries from any channel (e-mail, social media, chat, etc.) to an available service employee with the appropriate skills.
- Live Agent: Interact with your customers in real time and give the right answers even faster thanks to keyboard shortcuts for ready-made texts.
- Workflows and Approvals: Using drag-and-drop, the workflow feature allows you to personalise and automate any customer service or approval process with ease.
- Telephony Integration: By integrating your CTI system, customer calls can be logged instantly. Calls can be made entirely via the console.
- Social Networks: Respond quickly and easily to your customers' posts on social networks, such as Instagram, Facebook and Twitter.
- Service Automation: Automate frequently recurring tasks and reduce the workload of your support employees by doing so.
Your Advantages with Salesforce Service Cloud
- 360-degree view of every customer thanks to the combination of CRM and customer service software
- Personalised customer service across all channels
- Networking of all employees – both in-house and in the field
- Extensibility with Salesforce's powerful marketing automation tools
- Software-as-a-service: continuous updates and further development
- Mobile applications
We Implement Your Multi-Cloud Solution
Want to learn more? I'm looking forward to hearing from you!
Thomas Böhme
