dotSource - your digital agencydotSource - your digital agency
← back
  • Home
  • ServicesServices
    • ÜbersichtÜbersichtServices
    • Know HowKnow HowDigital Consulting
    • Remote BusinessRemote BusinessRemote Business
    • E-CommerceE-CommerceE-Commerce
    • Starke MarkenStarke MarkenContent Management
    • DatenmanagementDatenmanagementPIM, MDM & DAM
    • Vertrieb und MarketingVertrieb und MarketingCRM, Sales & Service
    • Marketing AutomationMarketing AutomationMarketing Automation
    • Digitale KampagnenDigitale KampagnenDigital Marketing
    • User-Experience-DesignUser-Experience-DesignUX Design & Usability
    • Brand ExperienceBrand ExperienceBrand Experience
    • IT Cloud ServicesIT Cloud ServicesCloud Services
    • Data-Driven BusinessData-Driven BusinessData-Driven Business with BI & AI
  • SolutionsSolutions
    • Solutions
    • SAP
    • Salesforce
    • Adobe
    • commercetools
    • Magento
    • Shopware
    • Intershop
    • Coveo
    • MuleSoft
    • FirstSpirit
    • Magnolia
    • TYPO3
    • Contentful
    • Bloomreach
    • Frontastic
    • Stibo Systems
    • Contentserv
    • Akeneo
    • CELUM
    • Zoom
    • Microsoft Teams
  • IndustriesIndustries
    • Industries
    • AgricultureAgricultureAgriculture
    • Construction BuildingConstruction BuildingConstruction & Building
    • Trade FairsTrade FairsTrade Fairs
    • PharmacyPharmacyPharmacy
    • Consumer GoodsConsumer GoodsConsumer Goods
    • IndustryIndustryIndustry
    • RetailRetailRetail
    • WholesaleWholesaleWholesale
  • AgencyAgency
    • ÜbersichtÜbersichtOverview
    • Management und TeamManagement und TeamManagement and team
    • EinblickeEinblickeInsights
    • Vision und MissionVision und MissionVision and mission
    • PressePressePress
    • Soziale VerantwortungSoziale VerantwortungSocial Responsibility
    • Handelskraft KonferenzHandelskraft KonferenzHandelskraft 2020
    • PartnerPartnerPartners
  • ReferencesReferences
    • ÜbersichtÜbersichtOverview
    • KundenKundenClients
    • Case StudiesCase StudiesSuccess Stories
  • Media CentreMedia Centre
    • PressePressePublikationen
    • Case StudiesCase StudiesSuccess Stories
    • WebinareWebinareWebinare
  • Career
  • Handelskraft
  • DE
  • EN

You are here:

  1. Home
  2. Solutions
  3. Salesforce Agency
  4. Salesforce Service Cloud

Salesforce Service Cloud

As an official Salesforce partner, we will support you in inspiring your customers with intelligent service.

The Salesforce CRM Solution Compared to Other Systems

How does Salesforce perform as compared to other CRM systems? You can find the answers in our »Customer Relationship Management Software« white paper.

 Download now

For Personalised Customer Service Across All Channels

Customers have a widely diverse network and expect fast and uncomplicated support – no matter when, no matter where. Salesforce Service Cloud is a CRM system that focuses on customer service. It helps your service staff respond to your customers better and faster. Benefit from predictive analyses, the integration of your call centre, and the tracking of all customer transactions across different channels.

Our Certified Service Cloud Consultants are Happy to Assist You

  • Conception of a successful CRM strategy: together with you, we will analyse your business processes and evaluate which CRM system best suits your company.
  • Transparent quotes: after the decision-making process, you will receive a concrete offer, including licence costs, follow-up costs, support and update regulations as well as expenses for iintroduction and implementation.
  • Implementation of Salesforce Service Cloud: we take over the complete configuration – from basic setup to operation.
  • Data migration: we will support you in the integration of existing data into the Salesforce system.
  • Connecting external systems to Salesforce: we will connect additional systems such as your online shop or your e-mail marketing tool for you.
  • Automated marketing campaigns: together with you, we will carry out fully automated marketing campaigns through social media and e-mail marketing.
  • Training: we train your employees in using the system, either remotely or on site.
  • Support and further development: we will be by your side after the system implementation.
  • Migrate from Salesforce Classic to Lightning: we help you migrate from Classic to Lightning.

Our References in the Field of Salesforce Service Cloud

Terzo Logo
INNIO
Mevaco Logo
Unitedprint SE

Service Cloud Functions at a Glance

  • Case Management: clear dashboards provide information about all operations and customer interactions so that you can make well-founded decisions and handle customer requests in record time.
  • Account and Contact Management: by accessing all relevant information in a customer’s history, your employees can always ensure the best possible service.
  • Omnichannel Presence and Routing: automatically assign operations to an available service employee with the appropriate skills.
  • Live Agent: interact with your customers in real time and give the right answers even faster thanks to keyboard shortcuts for ready-made texts.
  • Workflow & Approvals: with workflow functionality, you can easily personalise and automate any customer service and approval process by using drag-and-drop.
  • Phone Call Integration: by integrating your CTI system, customer calls can be logged immediately. All calls can be made via the console.
  • Social Networks: react quickly and easily to your customers' posts on social networks such as Instagram, Facebook, and Twitter.
  • Service Automation: automate frequently recurring tasks and reduce the workload of your support staff by doing so.

Salesforce Service Cloud Demo

In the video below, our Salesforce expert René Zimmermann shows you how to achieve efficient customer service with the Salesforce platform.

Your Advantages with Salesforce Service Cloud

  • 360-degree view of every customer thanks to the combination of customer service software and CRM system
  • Personalised customer service across all channels
  • Networking of all employees – both internally and in the field
  • Expandability with powerful Salesforce marketing automation tools
  • Constant updates and further development
  • Mobile applications

We Implement Your Multi-Cloud Solution

Salesforce Commerce Cloud

Salesforce Commerce Clouds for B2B & B2C

B2B & B2C e-commerce

Starterpaket Salesforce Commerce Cloud

Quickly getting started in e-commerce

Quickly getting started in e-commerce

Salesforce Marketing Cloud & Pardot

Effective lead generation and personalised campaigns

Effective lead generation and personalised campaigns

Salesforce Sales Cloud

From first contact to invoicing

For a successful business deal

Salesforce CMS

Inspire customers with valuable content

Inspire customers with valuable content

Want to learn more? I'm looking forward to hearing from you!

Thomas Böhme

+49 3641 797 9039

t.boehme@dotSource.de

  1. Salesforce Service Cloud
  2. For Personalised Customer Service Across All Channels
  3. Our Certified Service Cloud Consultants are Happy to Assist You
  4. Our References in the Field of Salesforce Service Cloud
  5. Service Cloud Functions at a Glance
  6. Salesforce Service Cloud Demo
  7. B2B Customer Care Salesforce
  8. Your Advantages with Salesforce Service Cloud
  9. We Implement Your Multi-Cloud Solution
  10. Contact
  11. Whitepaper CRM
bevh Business Partner greybevh Business Partner color
Logo BVDW Trusted AgencyLogo BVDW Trusted Agency
commercetools Partner Logo greycommercetools Partner Logo color
Contentserv Logo greycontentserv Logo
e-Spirit Logo greye-Spirit Logo
Google Partner Logo greyGoogle Partner Logo
IBM Business Partner Logo greyIBM Business Partner Logo
K5 Liga Logo greyK5 Liga Logo color
Magento Logo greyMagento Logo color
Salesforce LogoSalesforce Logo
SAP Hybris grey LogoSAP Hybris blue Logo
shopware Logo greyShopware Logo
Adobe Business Solution Partner greyAdobe Business Solution Partner color
Stibo Systems Logo greyStibo Systems Logo
Typo 3 Logo greyTypo 3 Logo
Magnolia LogoMagnolia Logo
Akeneo LogoAkeneo Logo

More Information

  • System Selection
  • E-Commerce Consulting & Strategy
  • User Experience Design
  • Magento
  • Intershop
  • SAP Hybris Commerce
  • Salesforce Commerce Cloud
  • Salesforce CRM​​​
  • Google AdWords
  • Online Shop Search Engine Optimisation
  • Newsletter & E-Mail Marketing
  • Conversion Optimisation
  • Product Information Management (PIM)
  • Content Management
  • Customer Relationship Management (CRM)
  • E-Commerce Training

More from dotSource

  • Partners
  • Digital Business School
  • Labs
  • Handelskraft

Locations

Head Office Jena

Goethestraße 1

07743 Jena, Germany

T +49 3641 797 9000

F +49 3641 797 9099

office-jena(at)dotsource.com

Office Berlin

Hardenbergstraße 9

10623 Berlin, Germany

T +49 30 220 122 360

office-berlin(at)dotsource.com

Office Leipzig

Hainstraße 1-3

04109 Leipzig, Germany

T +49 3641 9919 1000

office-leipzig(at)dotsource.com

Office Dresden

Theresienstraße 18

01097 Dresden, Germany

T +49 351 7999 9000

office-dresden(at)dotsource.com

Office Stuttgart

Feuerseeplatz 14

70176Stuttgart, Germany

T +49 711 252769 50

office-stuttgart(at)dotsource.com

Contact Form

© 2021 dotSource GmbH - Digital Success right from the start

Follow Us

  • Subscribe to our YouTube Channel
  • Follow us on Twitter
  • Follow us on Instagram
  • Follow us on Xing
  • Follow us on LinkedIn

Page Topics

  • Adobe Marketing Cloud
  • Multichannel Strategy
  • SAP Hybris Customer Engagement & Commerce
  • Mobile Commerce
  • Shop Management
  • Full Service and Entry Level Solutions
  • B2B E-Commerce
  • Fashion & Lifestyle
  • Media & Publishing
  • Digital Transformation
  • commercetools
  • E-Commerce with Microsoft Dynamics

More links

  • Contact
  • Privacy Policy
  • Imprint
  • Terms and Conditions
Contactto Top