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  3. SAP C/4HANA
  4. SAP Service Cloud

SAP Service Cloud

From the conception to the implementation to the training of your employees – we support you in establishing omnichannel services with SAP Service Cloud.

Comparing CRM Systems

Our »Selecting Customer Relationship Management Software« white paper shows how SAP’s CRM solution compares to other systems.

Download for free here

We Support You in Designing Seamless Service Experiences

Comprehensive service and support during the research phase and after the purchase are crucial for an ideal customer experience. Due to the large number of channels and involved employees of a company, for example helpdesk, call centre, field service and service technology, it is often difficult to keep track of customers and their requests. With SAP Service Cloud, companies are always one step ahead of customer expectations.

Your customers receive the right service on exactly the right channel. Whether in the service centre, self-service or field service – your employees have access to all information at all times, both mobile and at the stationary workplace. Tasks that have to be carried out as well as subsequent processes can be mapped transparently and thus designed efficiently.

SAP Gold Partner
SAP Recognized Expertise Cloud for Customer

Selected Key Features of SAP Service Cloud

  • Efficient ticket management
  • Efficient resource planning in field service management
  • Avoidance of service bottlenecks through crowd service functionalities and predictive maintenance
  • Comprehensive view of customer data & service history
  • Mobile app for your field service
  • Access to customer data possible both on- and offline
  • High acceptance among users thanks to excellent usability
  • Real-time analyses and reporting for your customer service
  • Automated customer conversations and introduction of suitable measures thanks to dialogue-oriented artificial intelligence
  • Self-service functions for your customers
  • Uniform knowledge management for your employees
  • Ideal integration in SAP S/4HANA or SAP ERP
  • Involvement of social media channels in service processes

We Implement Your Individual SAP Customer Experience Solution

SAP Commerce Cloud

The commerce solution for B2B & B2C

E-commerce for B2B & B2C

SAP Marketing Cloud

Better understand and specifically target customers

Better understand and specifically target customers

SAP Sales Cloud

Identify sales opportunities more quickly and pursue them purposefully

Identify sales opportunities and pursue them purposefully

SAP Customer Data Cloud

For personalised content and a trusting customer relationship

For a trusting customer relationship

SAP Cloud Platform Integration

For seamless data exchange between your cloud applications and local systems

For seamless data exchange between your systems

SAP Analytics Cloud

Understand corporate data and use it effectively

Understand corporate data and use it effectively

Markus Bartholmé

Want to learn more? I'm looking forward to hearing from you!

Markus Bartholmé

+49 3641 519 8114

m.bartholme@dotSource.de

  1. SAP Service Cloud
  2. We Support You in Designing Seamless Service Experiences
  3. Selected Key Features of SAP Service Cloud
  4. We Implement Your Individual SAP Customer Experience Solution
  5. Contact
  6. CRM White Paper
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