UX Audit: Why Analysis and Consulting with dotSource Are the Right Move Forward
You do not receive a standard evaluation, but an individual UX analysis that takes users, business objectives and the system into equal account.
You benefit from cross-industry UX insights that help avoid common mistakes and make proven patterns work effectively for you.
You remain flexible, can adapt the focus areas of the audit and receive results that can be integrated quickly into your processes.
With the audit, you can identify barriers and potential that often remain hidden, particularly in complex or long-established systems.
You know early on where new UX, accessibility or design trends are relevant to your project and where action is required.
You receive well-founded results based on proven UX methods and suitable analytics tools.
How the UX Audit Works
1. Kick-off and Definition of Goals
Set the framework, define the focus
Together with you, we define goals, target audiences, relevant journeys and priorities. This ensures a UX audit with a clear focus and a realistic scope.
2. Analysis of Key User Journeys
Structured review, systematic evaluation
The analysis is carried out along defined journeys and on the basis of established usability heuristics, UX best practices and current standards – as also used in a usability audit.
3. Evaluation and Prioritisation
Relevance over completeness
You receive prioritised findings in the context of your goals so that you can immediately see which measures promise the greatest impact.
4. Documentation of Findings
Clearly structured
You receive everything in a clearly documented format, enabling your team to start working with it straight away.
5. Final Review and Next Steps
Alignment and assessment
Together with you, we discuss the results, clarify any open questions and put the next steps into context.
Pick Your Focus Area and Book a UX Audit – No Commitment Required
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What Is a UX Audit?
A UX audit assesses the current state of your website, online shop or platform from the perspective of users and based on your goals. In doing so, it combines methods from UX analysis and usability analysis.
It reveals where user journeys stall, which obstacles make use more difficult and where there is potential for optimisation.
The analysis is carried out along real user journeys and based on established usability heuristics and UX best practices.
This results in a well-founded assessment that gives you clarity and creates a reliable basis for further decisions.
UX audits should be carried out regularly, ideally every two to three years or whenever major changes to your digital applications are planned.
At dotSource, you can choose from these UX audit focus areas:
When Is a UX Audit the Right Move?
A relaunch, a redesign or more extensive optimisation is on the horizon and you need a robust foundation for the next steps.
Many features, many touchpoints, many opinions. A UX audit creates clarity and focus.
Your platform is live, but further development progresses unsystematically and priorities are unclear.
You need to make UX decisions, but lack the time or expertise to support them with confidence.
Legal requirements or rising expectations make an assessment of the current state necessary.
Focus Areas of the UX Audit: Just as Flexible as Your Project
Every organisation brings different goals, systems and frameworks with it. That is why we tailor the UX audit specifically to your requirements.
As a rule, several pages along the user journey are analysed. If required, individual, particularly complex components can also be examined in greater depth. You determine the scope and level of detail of the documentation yourself. This ensures that you receive exactly the insights you need for your next decisions.
Conversion Rate Optimisation
Identify potential, increase impact
You can see how effectively your digital product supports your business objectives. The UX audit with a focus on conversion rate optimisation analyses relevant key performance indicators (KPIs) and shows you where conversions are lost and where optimisations can have the greatest impact, complemented by a targeted usability analysis of your most important user journeys.
A UX audit with a focus on conversion is particularly worthwhile if you
- want to improve specific KPIs
- notice high bounce rates on individual pages
- want to prepare or validate A/B tests
Usability and UI
Simplify use, provide guidance
You find out how intuitive and easy to use your digital applications are. The UX audit with a focus on usability and UI analyses ease of use, user guidance and visual aspects and shows whether your system meets common UX and UI best practices.
Details matter too: perception, consistency and UX.
A UX audit with a focus on usability and UI is particularly worthwhile if you
- are unsure whether your system meets the needs of your target audiences
- want a neutral usability assessment, including a comparison with competitors
- want to check whether your presence meets current UX standards
Accessibility
Check accessibility, reduce risks
You can identify where barriers exist in your digital products and services and which adjustments are necessary. This ensures that your product remains accessible to people with impairments.
If you consider accessibility early on, you can avoid complex and costly adjustments in later stages of development.
A UX audit with a focus on accessibility is particularly worthwhile if you
- offer products and services to consumers
- want to expand your potential user base
- want to make digital experiences more inclusive
- want to check whether legal requirements are met
Brand Experience
Make your brand experience tangible and consistent
The focus is on visual design, brand impact and tone of voice throughout the entire user journey. A brand-experience-focused UX audit evaluates colours, typography, imagery and consistent brand presentation across all relevant touchpoints.
Trends, the competitive landscape and target audience requirements are also taken into account in the evaluation.
A brand-experience-focused UX audit is particularly worthwhile if you
- want to review or refine your brand impact
- want to stand out from the competition visually
- a rebranding, redesign or brand development is planned
Who Works on Your UX Audit?
Evaluates your digital services in terms of accessibility and legal requirements and identifies where barriers exist and how they can be removed.
Analyses existing user guidance, clarity and usability and identifies potential for optimisation in use and interaction.
Evaluates visual design and brand impact and assesses how consistently and distinctively your brand is perceived throughout the user journey.
Focuses on the interaction between UX and UI design and analyses how effectively design decisions support users in their tasks.
Analyses conversion-relevant touchpoints and assesses how effectively your digital portfolio contributes to business objectives.
Complementary Services
FAQ – Frequently Asked Questions About UX Audits
How does a UX audit differ from user surveys or user testing?
A UX audit provides a structured evaluation of existing digital products based on established UX methods. Unlike user testing or interviews, it is a systematic analysis that combines elements of a usability audit and a usability analysis. It delivers a well-founded overall assessment and clear recommendations for action, without the need for time-consuming recruitment or test set-ups.
How time-consuming is a UX audit for my team?
There is little effort on your end. What is primarily required is access to the system, existing data and a kick-off meeting. The analysis, evaluation and documentation are carried out independently so that your team can focus on day-to-day business.
How clear and actionable are the recommendations from a UX audit?
The results are clearly prioritised, documented in a transparent way and designed to be actionable. You do not receive abstract UX assessments, but rather specific starting points that can be translated directly into design, development or optimisation measures.
Which projects benefit most from a UX audit?
A UX audit is particularly suitable before relaunches, when performance has stagnated, for systems that have evolved over time or when there is a lack of time or in-house UX expertise.