- the stability and reliability of your IT infrastructure is a high priority for you
- you cannot or do not want to set up your own cloud services team
- you want to benefit from our extensive expertise and service portfolio
- you want to enjoy the greatest possible transparency
- collaboration at eye level is important to you
Good service management benefits from a deep technical understanding of the applications being managed. Through years of very close collaboration between software development and operations teams, we at dotSource have built up a broad knowledge of continuous delivery, monitoring, security, configuration management and automation.
Comprehensive monitoring of infrastructure, applications and business processes helps to quickly analyse and resolve any problems that arise. With processes such as continuous delivery, configuration management and a high degree of automation, we support you in the ongoing expansion and optimisation of your applications.
We offer you various levels of service level agreements (SLA), which can even include 24/7 availability. Depending on the SLA, our employees are on call for you. They can also be contacted to resolve any problems that have arisen as quickly as possible and to provide you with transparent feedback.
We rely on direct contact with engineers who know your systems and are capable of acting. If escalations are necessary, we work with service managers who take over the coordination required to enable technicians to focus on troubleshooting./p>
Monthly service meetings also offer the opportunity to identify further development and optimisation potential of infrastructure and applications, improve processes and gain insights into problems and changes.
In addition, we provide you with a personalised dashboard that gives you insight into the current status of your systems at all times. Our cloud service management takes the pressure off you so that you can focus on the success of your company while enjoying full transparency regarding the performance of your systems.
We offer 24/7 incident management according to ITIL best practices, which is complemented by problem management, change management and direct request fulfilment.
From basic software and support software to applications: we keep the software used for your workloads up to date. Updates are carried out automatically at short intervals, while we plan and implement upgrades together with you.
With an automated backup concept based on incremental, full and offsite backups, we back up your data regularly and securely. In addition, we implement options to reintegrate backed-up data into operations as fully automated as possible – whenever it is required.
Modern monitoring with a Prometheus/Grafana stack enables us to comprehensively monitor your application metrics, the underlying cloud infrastructure and optional business metrics. We place value on coordinated alerting and a personalised dashboard to keep you up to date with developments in your environment.
Besides monitoring, we also attach great importance to comprehensive reporting, which, in addition to its purely informative function, also forms the basis for regular service meetings. Reporting includes KPIs from monitoring as well as an overview of incidents that have occurred and changes that have been carried out. Future to-dos and continuous improvement are also discussed, planned and documented here.
Continuous integration and continuous delivery are part of basic agile software development processes. With our extensive expertise in the automated delivery of various software applications, we are able to establish efficient and reliable processes.
Whether it is virtual machines, containers or serverless computing: a specialised configuration is always necessary. In the context of DevOps and agile software development, we use configuration management to version configurations as code and release them in a controlled manner.
While applications are running, they generate a large number of log files to tell us whether they were able to perform their tasks successfully. A storage concept is just as important as the aggregation and filtering of logs in order to be able to evaluate them easily. Log file management can be further enhanced with automated evaluations and alerting.
Your workloads should be accessible to the users they are intended for. This is about accessibility on the one hand and access restriction on the other. Users should always be able to access online shops, but disruptive access, e.g. DDoS attacks and negative bots, should be blocked. There are also internal company workloads that need to be specifically secured. For these and other scenarios, we offer various services, ranging from firewalls and intelligent load balancers to VPN solutions.
In addition to the operations and maintenance services listed above, we contribute to the success of your digital landscape through testing (security, load, stress, failover) and consulting (concept creation, set-up, team building). We are also happy to audit your current solutions in order to identify unused potential.
As your partner for cloud service management, we support you in planning, providing, running and monitoring your cloud services. Within the framework of the best practice processes of the IT Infrastructure Library (ITIL), we focus on incident, problem and change management as well as request fulfilment using tried and tested methods. By referring to the ITIL framework, we make our approach highly transparent and create a common conceptual basis that enables efficient communication.
- 24/7 problem resolution
- Automated detection and documentation
- Transparent alerting
- Availability is guaranteed
- Documenting recurring problems
- Targeted root cause analysis
- Finding solutions and eliminating workarounds
- Maintenance of a known error database
- Coordinated processes for changes to the managed systems
- Implementation of standard and emergency changes
- Flexibility in continuously changing environments
- Documentation in the form of a timeline
- Quick response to requests
- Direct contact with engineers
- Collaboration at eye level
- Reflective processing of requests (including feedback)
- 24-hour service hotline
- No waiting loops
- Development can take place quickly
- Monthly service meetings
- Planning of events
- Predictive planning
- Cost optimisation options
- 24/7 operation, support and monitoring