As an official Salesforce Partner, the digital agency dotSource supports B2B and B2C companies in quickly and easily digitising their offline business with two new starter packs based on Salesforce Commerce. Lean setups map the most important e-commerce processes such as product handling, warehousing and order processing as well as customer communication, service and product presentations. Thanks to the migration, declines in orders or full warehouses can be avoided, even without on-site appointments by field service staff or brick-and-mortar stores.
The current circumstances and their consequences for the economy and for society require retailers, manufacturers and publishers to critically reflect on themselves more than ever. Those who have not yet taken the step towards e-commerce are now forced to take action in order to curb drops in turnover. In particular small and medium-sized companies whose field service mainly relied on personal contact and face-to-face appointments now have to re-think and be open for new ideas. Being there physically is not everything: consultation sessions and product presentations can also be mapped digitally and meet customer requirements to the same extent.
E-commerce is more than just an online shop
In order to stay competitive, companies have to transfer processes from analogue to digital. This was also the case before COVID-19. It is all the more important now to get started quickly, but in a targeted and productive way. As an official Salesforce partner, the digital agency dotSource supports small and medium-sized companies in this endeavour. The new starter packs for B2C and B2B companies based on Salesforce Commerce provide a lean setup and short times to market in order to sell products and services to customers via digital sales channels as well. They map the most important e-commerce processes such as product handling, warehousing and order processing, including product catalogue imports, connection to payment service providers, customer data migration as well as quality assurance. In order to provide e-commerce newcomers with a suitable commerce front end and thus generate recognition value, the basics of templating and UX design are included in these starter packs.
The starter packs allow companies to create a reliable and crisis-proof basis for an expandable digital platform within four to eight weeks, providing higher turnover in the short and the long term. The experienced digital experts at dotSource support and consult you at all times.
Getting started quickly, being successful in the long term
»Besides critical self-reflection, we as a digital agency see another major challenge companies are currently facing: the mental readiness to adapt to a new, more demanding e-commerce. Many small and medium-sized companies – especially in B2B – have rarely been willing to adopt new perspectives and to use modern technology,« Christian Grötsch, founder and managing director at dotSource, remarks. »We hope that these companies in particular will be able to recognise and seize the opportunities arising from the crisis and use them sensibly for themselves and the future of their company. As an experienced Salesforce partner, we gladly provide support in this regard. Especially now and especially when time is of the essence,« Grötsch continues.
These starter packs are also suitable for larger companies that already have experience in the field of e-commerce but want to outsource their e-commerce processes. With the support of an experienced full-service digital agency like dotSource, costs can be reduced and a lack of resources or expertise can be compensated.