»Digital Experience Platforms« White Paper

Creating Engaging User Journeys to Strengthen Customer Retention

How to Configure and Deliver Holistic Experiences

In this white paper, we show you how companies can transform their system landscape into a future-proof digital experience platform (DXP) to ensure a consistent, seamless and personalised customer experience.

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Digital Experience Platforms – Facts & Figures

70 %

of users expect intelligent personalisation – a feature that digital experience platforms can deliver very effectively.

66 %

of companies significantly increased customer retention by focusing their strategies on digital experiences.

Three

saving

60 %

of companies also reported a higher customer lifetime value as a result of implementing a DXP.

»dotSource Research«: Everything You Need to Know About Digital Experience Platforms

Digital Experience Platforms: Topic Overview

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Enhanced Experiences Through AI and Design Systems

This white paper also shows why design systems are so relevant to achieving consistency and demonstrates how the use of artificial intelligence (AI) can help future-proof a DXP.

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Benefits of a DXP

In this white paper, we clearly outline the benefits of setting up a DXP when it comes to ensuring an outstanding experience for all users – both internal and external.

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Differences Between the Approaches

Furthermore, we explain what is meant by »best of breed« and »best of suite« and highlight the strategic differences between these two approaches.

Become an Expert Yourself! This White Paper Provides Answers to the Following Questions:

  • What are design systems and what is meant by the atomic design methodology?
  • What role does in-depth user research play in innovative DXP projects?
  • Why does it take an experienced full-service digital agency to successfully implement these complex multi-channel projects?

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  • What is a modern DXP capable of?
  • How can you transform your system landscape into a DXP that delivers optimised experiences?
  • To what extent does a strategic focus on digital experiences strengthen customer retention, enhance brand visibility and boost sales?
  • What challenges need to be overcome?

Do you want to learn more? I'm looking forward to hearing from you!

Christian Onnasch

Christian Onnasch

Account Executive

Digital Business

+49 3641 797 9027

c.onnasch(at)dotSource.de