TROX (UXD)

Customer Centricity for an Ideal User Experience in B2B

TROX UXD Success Story

Find out how TROX completely redesigned its user experience for digital services.

About TROX

Next-Level B2B: How TROX Gave Its Online Shop and Customer Area a Clear and Modern Redesign

The front end of an e-commerce platform for configurable products that are available in a wide variety of versions should never be too complicated for end users. Quite the opposite: users not only expect visually clear and modern structures, but also intuitive navigation with a concise page layout.

A user-centred design guides customers through the shop and offers an excellent user experience that remains in the memory. Our client TROX shows how to design a modern online shop and customer area in a user-centred way – even in B2B.

CLIENT	TROX GmbH
INDUSTRY	Metal Industry and Metal Processing
PROJECT	UX Design
TECHNOLOGY	UXPin, Balsamiq, Scrivito

Next-Level B2B: User-Centred Design for Complex Products in the Air Conditioning and Ventilation Industry

What Our Clients Say

TROX is the world's leading manufacturer of components, appliances and systems for ventilation and air conditioning. We have also claimed this role for our e-commerce landscape and have found a partner in dotSource that has brought us much closer to achieving this goal. Not only is the new interface-based B2B platform more agile, easier to maintain and more cost-effective than the previous software monolith, but it can also be expanded, making it future-proof.
Mark Zimmermann, Head of E-Business, TROX Technik GmbH