Villeroy & Boch

The globally renowned ceramics and porcelain manufacturer draws on the extensive experience of the dotSource expert teams to ensure the success of its digital projects.

About Villeroy & Boch

The Villeroy & Boch Group is one of the world's leading premium brands in the »Bathroom and Wellness« and »Dining and Lifestyle« segments. Founded in 1748 and headquartered in Mettlach, Germany, the company stands for innovation, design and excellent quality.

With its strong brand portfolio and its two main brands Villeroy & Boch and Ideal Standard, the Group is represented by over 12,000 employees in more than 140 countries worldwide.

Our Services for Villeroy & Boch So Far

Performance enhancements across the online shop
Search engine optimisation for improved discoverability
Update of the Storefront Reference Architecture (SFRA) of Salesforce Commerce Cloud
New features and refined user experience in the online shop
Consolidation of two CRM instances following the acquisition of Ideal Standard
Consulting and enablement for a centralised data foundation using Contentserv

Selection of a suitable content management system
Implementation of a loyalty programme based on the »Salesforce Loyalty Management« module
Extensive strategy consulting for the further development of the system architecture
Set-up of a flexible headless architecture based on Salesforce Composable Storefront and Magnolia

What Our Clients Say

In our collaboration with dotSource, flexibility and expertise complemented each other perfectly. We particularly appreciated the agency's hands-on approach to implementing good ideas immediately. We are delighted with the progress we have made together and look forward to our continued partnership.
Erik Heinen, Senior Consultant IT Architecture CRM & ECM, Villeroy & Boch

After a challenging implementation phase of our online shop with Salesforce Commerce Cloud, we identified a lot of optimisation potential in terms of user experience and web technology together with the dotSource experts. dotSource helped us make the most of this potential and is now an important and reliable partner for Villeroy & Boch, supporting us on the path to strengthening our online sales channel.
Mark Hoffmann, E-Commerce Project Manager, Villeroy & Boch

We were aware that our timeline for merging the two Salesforce instances was ambitious, but dotSource provided excellent support throughout the implementation process. Their extensive CRM expertise ensured that we felt well looked after from start to finish.
Dominik Felten, Director IT Omnichannel, Villeroy & Boch AG

What sets dotSource apart is its cross-system consulting approach. Throughout our years of working together, the focus has never been on individual technologies alone, but on jointly advancing our multicloud Salesforce ecosystem.
Dominik Felten, Director IT Omnichannel, Villeroy & Boch AG

Find Out More about All the Different Projects of Villeroy & Boch and dotSource Here

Unified Salesforce Instance

dotSouce Kunde Villeroy & Boch: CRM Merge

Following the integration of Ideal Standard into the Villeroy & Boch Group, a shared, harmonised customer relationship management (CRM) platform based on Salesforce was created.

Multi-Stream Consulting

dotSouce Kunde Villeroy & Boch: Multistream Beratung

From system selection, CRM and customer service to product data: Villeroy & Boch ensures efficient processes and excellent customer experiences thanks to multi-stream project management.

Salesforce Loyalty Management in B2B