E-Commerce Challenges That Bring Companies to dotSource
- User experience and conversion rates need improvement
- B2B or B2C processes need to be restructured
- New technologies such as AI need to be assessed and embedded strategically
- The existing shop system no longer meets your business requirements
- Complex system landscapes make further development more difficult
- Integrations and data flows do not work together reliably
Your Benefits with dotSource as an E-Commerce Agency
Since 2006, dotSource has supported companies such as BADER and KWS in developing, implementing and continuously enhancing e-commerce solutions. Whether B2B or B2C – we understand the requirements of a wide range of business models and apply this expertise specifically to your project.
Opt for a partner that takes a holistic approach to e-commerce. Whether PIM, CMS, CRM, UX or digital marketing – we deliver integrated solutions that bring everything together and drive measurable improvements in customer experience.
Despite our close partnerships with leading software providers such as Salesforce, SAP and Shopware, we do not advise in any vendor's interest, but in yours. We recommend the solution that truly fits your system landscape and business model.
dotSource is already leveraging the technologies that are reshaping e-commerce: From AI and agentic commerce to headless architectures, we bring innovation directly to your project.
Services: How We Support You as an E-Commerce Agency
Break free from technological constraints and unlock the next stage of your e-commerce platform's development.
Transform Your E-Commerce Business with AI Innovation
Leverage artificial intelligence (AI) to implement features such as contextual search and highly personalised content in your online shop. This allows you to provide your target audience with seamless experiences, making it possible to keep pace with changing customer needs.
Check out our »AI and Process Automation« section to see how AI helps automate workflows and how it is used in practice.
Curious? Book a free AI consulting session to assess your online shop's AI readiness and identify the most suitable AI features for your e-commerce strategy.
Our Process for Your E-Commerce Project
1. Strategy, Analysis and Consulting
- Structured requirements gathering in collaborative workshops
- Assessment of your existing shop solution and overall system landscape
- Development of a tailored e-commerce strategy
- Identification of optimisation opportunities
- Strategic advice on architecture, scalability and future viability
2. System Selection and Solution Design
- Consulting and support throughout the system selection process
- Evaluation of suitable e-commerce platforms
- Creation of a robust solution design
- Selection of the interfaces and system components required for your set-up
- Planning of migration and transformation scenarios
3. Implementation, Integration and Migration
- Deployment of the right e-commerce tool for your set-up
- Customisation of the solution to your specific requirements
- Coordination of data and interface migrations during platform changes
- Seamless integration into your existing system architecture
- Connection of additional solutions such as ERP, PIM, CRM, content management or payment software
4. UX, Front End and Digital Experience
- Development and implementation of an engaging web design
- Optimisation of user experience
- Design of intuitive front ends
- Support in shaping experiences that drive conversion rates
- Alignment of design, functionality and brand presence
5. Further Development and Enablement
- Ongoing consulting, enhancement and maintenance of your e-commerce system
- System stabilisation after launch as part of hypercare
- Advanced training for your team
- Support in scaling and optimising operations
E-Commerce Consulting Session
Your Contact for Further Questions
In-Depth Insights into Successful E-Commerce Projects
Our success stories and »Best Practices« publications feature proven approaches to overcoming complex e-commerce challenges. Discover how we use cutting-edge technologies to deliver tailored e-commerce solutions across a wide range of industries.
BOGNER: Future-Proof B2C E-Commerce Solution
Read how BOGNER worked with dotSource to strategically develop its B2C online shop following comprehensive audits. The result: a new navigation design, international market expansion and a future-proof set-up for outstanding performance and enhanced conversion rates.
ECKART: B2B E-Commerce with Adobe
Find out how ECKART modernised its digital B2B platform based on Adobe Commerce Cloud. With tailored enquiry features and a seamlessly integrated system landscape, the company created a future-proof foundation for content, product data and services.
BHS Corrugated: SAP Cloud for Greater Stability
Read how BHS Corrugated successfully migrated its platform to SAP Commerce Cloud. The result: a more modern IT landscape, more efficient processes and the perfect basis for global growth.
Messe Düsseldorf: Future-Proof Through Migration
Discover how Messe Düsseldorf streamlined its processes by moving to SAP Commerce Cloud, positioning itself perfectly for an agile, data-driven future.
In our knowledge section, you can look forward to many more insights into successful projects.
E-Commerce with Strong Partners
The range of shop systems on the market is just as diverse as your product portfolio. We help you find the right solution for your business requirements.
As an agnostic e-commerce agency, we are not tied to specific technologies. Instead, we foster long-term partnerships with the leading shop system providers. Get an initial overview of the market in the dotSource vendor matrix.
dotSource E-Commerce Software Vendor Matrix
The dotSource vendor matrix visualises the positioning of relevant providers in the market. Find out more about its meaning and interpretation here.
The »Selecting E-Commerce Software« white paper features the dotSource vendor matrix – along with essential system selection criteria and a breakdown of each provider's strengths.
Download for free here
More About E-Commerce
FAQ – Frequently Asked Questions About Our Services as an E-Commerce Agency
Why should you team up with an e-commerce agency?
As a specialised e-commerce agency, dotSource brings extensive expertise to help you strengthen your online presence, automate key processes and drive long-term growth. Our experts know what matters to your business.
How does dotSource support you in selecting the right shop solution?
dotSource supports you in selecting the right shop solution based on your requirements, system landscape and processes. This includes analysing business and technical requirements, evaluating suitable platforms and advising you on choosing a viable solution.
What services does an e-commerce agency provide?
An e-commerce agency supports companies in different phases of an e-commerce project, depending on their needs. This includes strategic consulting, analysing existing shop solutions and system landscapes, selecting suitable technologies as well as implementing and integrating the chosen solution. Migrations, interfaces, web design, hosting, operations, further development, hypercare and training can also form part of the service. In addition, dotSource can incorporate other related topics such as CMS, CRM, PIM, marketing automation and UX design.
How long does a typical e-commerce project take?
Small projects can often be delivered within a few months, while complex platform initiatives can take up to a year or longer. The decisive factors are the project scope, the required integrations, the desired features and individual customisations.
Does dotSource support you with the migration of existing shop solutions?
Yes. dotSource provides comprehensive support for the migration of existing shop solutions – from analysis, architecture consulting and system selection through to planning data and interface transitions, right up to implementation, quality assurance, launch and hypercare. For architecture consulting and system selection, a timeframe of around 1 to 3 months is generally realistic; for migration preparation and implementation, around 3 to 9 months. Overall, a migration project can take up to 1 year or longer. For B2B migrations, a starting budget of €100,000 is realistic.
How can e-commerce projects be implemented effectively – even with a limited budget?
With a limited budget, a clearly prioritised approach is recommended, focusing on business-critical features and a realistically achievable initial stage of development. dotSource supports you in prioritising requirements, selecting suitable systems and defining an MVP scope that allows your e-commerce project to be developed step by step.
Is dotSource tied to specific shop systems?
No. We provide technology-agnostic consulting and work with leading providers such as SAP, Salesforce, Adobe, commercetools, Shopware, Shopify and Intershop. In addition, we are able to provide tailored custom solutions or extend existing systems.
Can dotSource connect ERP, PIM, CMS or CRM systems to an online shop?
Yes. Connecting existing and additional systems is a central component of many e-commerce projects. dotSource supports you in integrating the online shop into your existing system landscape and implementing interfaces to other solutions such as ERP, PIM, CRM and content management software.
When do headless commerce or microservices make sense?
Headless commerce or microservices are particularly useful when high flexibility, cross-channel user experiences, scalability or complex integrations play an important role. Whether this architectural approach is suitable depends on your business model, your existing system landscape and your growth objectives.
Does dotSource implement AI functionality in online shops?
Yes. dotSource also delivers AI-powered functionality in online shops, for example context-based search, personalised content and other e-commerce features based on AI.
Does dotSource continue to provide support after launch?
Yes. dotSource also provides support after launch with the operation and ongoing development of your e-commerce system. This includes hosting, maintenance, hypercare, optimisation and training for your team.