To ensure the smooth and efficient operation of your online shop, we support you with comprehensive service solutions:

Technical hosting

• Full support by dotSource with a partner
• Partner provides certified data centre
• Benefits such as secured power supply, facility security, air conditioning, access control, building monitoring
• Partner assures network and hardware availability
• high-availability load-critical cloud hosting solution (e.g. Amazon Web Services)

Technical operation (Application Management)

Basic operation of the platform

• System conception, sizing, capacity planning
• Technical operation of production and test environments
• Technical administration, monitoring, and troubleshooting of hardware and software
• Implementation of upgrades and major changes of all software components
• Maintenance work such as minor patches (OS, cluster software, web server), log file monitoring, system checks, backup testing, adoption of configurations
• Implementation of deployments on the production system
• Provision and management of SSL certificates

Backup & Recovery

• Creation of a backup concept
• Implementation and recovery of backups

Monitoring

• Operation of a specific monitoring system
• Monitoring, fault analysis and bug fixing in the context of service level agreements
• Reporting

SERVICE

• Procurement, deployment, and set-up of hardware and software for the operation of production and test environments
• IT service management according to ITIL processes (incident, problem, change management)
• Provision of different service level agreements, tailored to the customer's requirements
• Creation of a customer-specific operation manual
• Periodic service calls to optimise the platform