Customers have come to expect more. They expect highly relevant and individual information as well as optimal support at all stages of their shopping experience.
At home on your PC or tablet, on the go with your smartphone, on social networks - any time, anywhere. However, if the customer information is distributed in different data locations within the company, a customer experience is almost impossible. We know how to prevent this by integrating SAP Hybris Solutions for Customer Engagement & Commerce into your business processes.
We’ll help you to optimise the interaction with your customers through various channels. We do this by making customer information centrally available for marketing, sales, and services. This will give your business a complete picture of its customers, their expectations within the customer journey, and the business’ ability to meet them in real time.
The customer experience does not end with the purchase. Service and support also have a decisive influence on the perfect customer experience.
If your company succeeds in optimally accompanying its customers on the journey, you will be rewarded with enthusiastic and loyal buyers. More revenue for your digital channels, lower costs, and higher process efficiency are a nice addition to your ROI.
As a digital agency, we specialise in the digitisation of marketing, sales, and service processes. With 12 years of digital business project experience, we'll help you unleash the potential of your software investment and generate a one of a kind digital experience for your clients to give you lasting competitive advantage.
Our SAP experts enable:
- Integration of market leading technology (Gartner Magic Quadrant for Digital Commerce)
- Perfect omnichannel presence
- Consistent customer experiences
- Outstanding digital brand management
- Optimal customer support from everywhere and at every stage of the purchasing process
- Efficient interaction between marketing, sales, and services
- Seamless customer-oriented processes on all channels
- Personalised customer communication and interaction based on intelligent data collection
- Improved customer relations
- Increasing online revenue