Customers have become more demanding. They expect highly relevant and individual information as well as optimal support at all stages of their shopping experience.
At home on their PC or tablet, on the go with their smartphone, on social networks - any time, anywhere. However, if customer information is distributed in different data locations within the company, a customer experience is almost impossible. We know how to prevent this by integrating SAP Hybris solutions for Customer Engagement & Commerce into your business processes. We help you optimise the interaction with your customers via different channels.
We do this by making customer information centrally available for marketing, sales, and services. This will give your business a complete picture of its customers as well as their expectations within the customer journey and allows your company to meet them in real time.
The customer experience does not end with the purchase. Service and support also have a decisive influence on the perfect customer experience. If your company succeeds in optimally accompanying your customers on their journey, you will be rewarded with enthusiastic and loyal customers. In addition to your improved ROI, you will also generate more turnover via your digital channels, lower costs and increase process efficiency.
As a digital agency, we specialise in the digitisation of marketing, sales, and service processes. With 12 years of digital business project experience, we'll help you unleash the potential of your software investment and generate a one-of-a-kind digital experience for your clients to give you lasting competitive advantage.
Our SAP experts make the following things possible:
- Integration of market-leading technology (Gartner Magic Quadrant for Digital Commerce)
- Perfect omnichannel presence
- Consistent customer experiences
- Outstanding digital brand management
- Optimal customer support from everywhere and at every stage of the purchasing process
- Efficient interaction between marketing, sales, and services
- Seamless customer-oriented processes on all channels
- Personalised customer communication and interaction based on intelligent data collection
- Improved customer relations
- Increasing online revenue