Harmonise your marketing, sales and service processes perfectly and inspire your customers
Customers have become more demanding. They expect highly relevant and individual information as well as optimal support at all stages of their shopping experience.
At home on their PC or tablet, on the go with their smartphone, on social networks - any time, anywhere. However, if customer information is distributed in different data locations within the company, a customer experience is almost impossible. We know how to prevent this by integrating SAP Hybris solutions for Customer Engagement & Commerce into your business processes.
We’ll help you to optimise the interaction with your customers through various channels. We do this by making customer information centrally available for marketing, sales, and services. This will give your business a complete picture of its customers as well as their expectations within the customer journey and allows your company to meet them in real time.
The customer experience does not end with the purchase. Service and support also have a decisive influence on the perfect customer experience.
If your company succeeds in optimally accompanying its customers on the journey, you will be rewarded with enthusiastic and loyal buyers. More turnover for your digital channels, lower costs, and higher process efficiency are a nice addition to your ROI.
Why Customer Engagement & Commerce with dotSource?
As a digital agency, we specialise in the digitisation of marketing, sales, and service processes. With 12 years of digital business project experience, we'll help you unleash the potential of your software investment and generate a one-of-a-kind digital experience for your clients to give you lasting competitive advantage.
- SAP Hybris Partner since 2013
- »Regional Platinum Partner« status
- 15 projects with SAP Hybris Commerce
- 50 certified employees
- Over 100,000 hours of project experience
- SAP Silver Partner
Customer Engagement & Commerce with SAP: An Overview of the Solutions
SAP Hybris Cloud for Customer
Optimising customer relations with SAP Hybris Sales Cloud, Service Cloud und Social Engagement Cloud
How to benefit from dotSource's SAP Hybris competence
Our SAP experts make the following things possible:
- Integration of market-leading technology (Gartner Magic Quadrant for Digital Commerce)
- Perfect omnichannel presence
- Consistent customer experiences
- Outstanding digital brand management
- Optimal customer support from everywhere and at every stage of the purchasing process
- Efficient interaction between marketing, sales, and services
- Seamless customer-oriented processes on all channels
- Personalised customer communication and interaction based on intelligent data collection
- Improved customer relations
- Increasing online revenue
Want to learn more? I'm looking forward to hearing from you!
Marcus Wagner
Account Executive
Digital Business
Do you have questions about SAP Hybris Customer Engagement & Commerce?
