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You are here:

  1. Home
  2. Solutions
  3. SAP Hybris Customer Engagement & Commerce
  4. SAP Hybris Cloud for Customer

SAP Hybris Cloud for Customer – The Cloud-Based CRM Solution

Rely on SAP Hybris Cloud for Customer for first-class contact management and meaningful customer analysis.

  • Social Engagement
  • Service
  • Sales

SAP Hybris Cloud for Customer is now part of SAP C/4HANA!

We will gladly support you in:

  • maintaining your existing Hybris solution
  • migrating your Hybris solution to SAP Sales and/or Service Cloud

Find out more

The SAP Solution for Personal Customer Relationships

SAP's cloud-based CRM solutions combine marketing, sales, and service capabilities to create a seamless and perfect customer experience across all channels.

SAP Hybris Cloud for Customer (SAP C4C) offers cloud solutions for services and sales individually or as a package. These can be expanded with new microservices at any time.

Your Advantages

  • Marketing, sales & services from a single source
  • In-depth customer analysis and forecasts in real time
  • Improved customer communication and interaction
  • Subscription models for a quick and cost-effective entry
  • Broad and functional software platform (HANA)
  • Connection to/integration with other SAP products (ERP, CRM)
  • Mobile-first approach

Optimal support from dotSource as a long-standing SAP Hybris partner

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Why choose SAP Hybris Cloud for Customer with dotSource?

As a digital agency, we specialise in the digitisation of marketing, sales, and service processes. With 12 years of digital business project experience, we will help you unleash the potential of your software investment and generate a one-of-a-kind digital experience for your customers to give you lasting competitive advantage.

  • SAP Hybris Partner since 2013
  • »Regional Platinum Partner« status
  • 15 projects with SAP Hybris Commerce
  • 50 certified employees
  • Over 100,000 hours of project experience
  • SAP Silver Partner

Integrated SAP SaaS CRM system: Functions at a glance

SAP Hybris Sales Cloud

Take sales to a new level

Learn more

SAP Hybris Service Cloud

Provide seamless and comprehensive service

Learn more

SAP Hybris Social Engagement Cloud

Respond quickly and appropriately on social networks

Learn more

SAP Hybris Sales Cloud

SAP Hybris Sales Cloud stands for modern sales. This means dissolving data silos and being able to use customer information from anywhere, managing contacts and opportunities quickly and easily, better responding to customer needs, and collaborating effectively with field and in-house staff.

Agility and productivity characterise the sales activities with SAP Hybris Sales Cloud.

Our Services

  • Development of lead and opportunity management tailored to your business model
  • Structure of your software-based quotation and order management
  • Design of your sales pipeline with different requirements within each sales phase
  • Structure of price lists and product catalogue design
  • Establishment of real-time analyses and individual reporting
  • Consultation regarding visit planning

Advantages

  • Device- and location-independent availability of customer information and evaluations
  • Transparent sales activities
  • Increased productivity and more completions
  • Intelligent sales planning and control
  • Smooth cooperation within the sales team
  • Simple and quick management of customer/product information and orders
  • Agility through mobile use

SAP Hybris Service Cloud

Comprehensive service and support in the research phase and after the purchase are crucial for an optimal customer experience.

Due to the large number of channels and involved employees of a company, e.g. help desk, call centre, field service, and service technology, it is often difficult to keep track of customers and their concerns. With SAP Hybris Service Cloud, companies are always one step ahead of customer expectations.

Our services
  • Building communication channels with your customers
  • Building a knowledge database for more efficient service
  • Creation of service levels and service categories
  • Set-up of maintenance plans, workflows, and division of labour within your service
  • Advice on setting up ticket hierarchies, escalation levels, and integration scenarios
  • Support for your field service regarding mobile work, timekeeping, and resource planning
  • Structuring of reports and real-time reporting

Advantages

  • Problem-free use of multiple service channels
  • Cross-channel customer service from anywhere
  • Access to complete and contextual customer information
  • Complete central control & tracking of services
  • Self-service customer portal
  • Real-time insights into the performance of the call centre and field service teams

SAP Hybris Social Engagement Cloud

Closely listening to customers, quickly recognising behaviours and trends, capturing product mentions at all times, and responding appropriately to opinions often requires lots of resources due to the speed of social networking. Time delay or missed opportunities are the rule.

With SAP, employees get a powerful tool that can be used not only for social media management, but also for service, social selling, product management, market research, and PR.

Functions at a glance

  • Social media analyses and dashboards
  • Integrated KPIs
  • Prioritize, tag, forward messages
  • Combination of CRM data and social user profiles in one view
  • Integrated knowledge database and templates
  • Search messages and target group profiles using tag clouds
Advantages
  • Real-time information
  • Simplified administration of high volumes of messages
  • Intelligent prioritisation, focusing on key interactions
  • Faster reaction time
  • Measurability of the performance and impact of the team
  • Uncomplicated teamwork
  • Real-time insights into trends and topics that are discussed by customers
  • Better, more comprehensive understanding of customers

SAP Hybris Cloud for Customer is part of SAP's Customer Engagement & Commerce (CEC) technology

Marketing, sales, and services go hand in hand for the perfect customer experience. Learn how dotSource perfectly aligns your customer-centric processes with SAP Customer Engagement & Commerce.

 

More about SAP CEC

Other components of SAP Customer Engagement & Commerce

SAP Hybris Commerce

Learn more

SAP Hybris Marketing

Learn more

Markus Bartholmé

Want to learn more? I'm looking forward to hearing from you!

Markus Bartholmé

+49 3641 519 8114

m.bartholme@dotSource.de

  1. SAP Hybris Cloud for Customer – The Cloud-Based CRM Solution
  2. SAP Hybris Cloud for Customer is now part of SAP C/4HANA!
  3. The SAP Solution for Personal Customer Relationships
  4. Why choose SAP Hybris Cloud for Customer with dotSource?
  5. Integrated SAP SaaS CRM system: Functions at a glance
  6. SAP Hybris Sales Cloud
  7. SAP Hybris Service Cloud
  8. SAP Hybris Social Engagement Cloud
  9. SAP Hybris Cloud for Customer is part of SAP's Customer Engagement & Commerce (CEC) technology
  10. Other components of SAP Customer Engagement & Commerce
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T +49 3641 797 9000

F +49 3641 797 9099

office-jena(at)dotsource.com

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10623 Berlin, Germany

T +49 30 220 122 360

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T +49 351 7999 9000

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70176Stuttgart, Germany

T +49 711 252769 50

office-stuttgart(at)dotsource.com

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