If you know your customers and their needs well, it is easier to convince them to purchase a certain product. For this to happen in reality, companies need smart technology and a strong partner. With SAP Hybris Marketing we show you what moves your customers, what they are looking for, and what they are doing.
You can use this valuable knowledge to provide your customers with personalised, relevant information on all channels, thus moving them in the direction of making a purchase.
As a digital agency, we specialise in the digitisation of marketing, sales, and service processes. With 12 years of digital business project experience, we will help you unleash the potential of your software investment and generate a one-of-a-kind digital experience for your customers to give you lasting competitive advantage.
- Automated creation of dynamic customer profiles
- Build-up of powerful segmenting and campaign management
- Establishment of marketing lead management and realisation of sales handover
- Real-time insights into customer behaviour and needs
- Effective campaign management through a constantly updated database
- Smart purchase recommendations
- Budget, measures, and campaign successes always in view
- Faster actions within the relevant target group
- Clear insights into which interaction points and measures lead to the purchase decision
- More customers and turnover
Marketing, sales, and services go hand in hand for the perfect customer experience. Learn how dotSource perfectly aligns your customer-centric processes with SAP Customer Engagement & Commerce