With the chatbot »eedi«, geschenkidee.ch and dotSource are launching an innovative solution that revolutionizes gift searching on smartphones. Starting today »eedi« supports the customers of geschenkidee.ch who have specific questions to quickly find and suitable present and a little surprise.
Jena, 30th of November 2017
Just in time for the start of the Christmas business, geschenkidee.ch, with the support of the digital agency dotSource from Jena, has put a practical, virtual solution for a gift search into live operation. Chatbot »eedi« captivates with its requests of specific needs of the user, which allow for over a million different combinations, so that the user will find a gift perfectly tailored to the recipient. Previous answers therefore make the selection of a gift easier. The virtual advisor makes suggestions for various occasions such as wedding, birth and baptism, etc., and has ideas that fit perfectly to the selected characteristics of the recipient, or quickly finds suggestions for small surprise. The annoying task of typing and searching is finally gone. With previously prepared answers «eedi» strays away from the classic text-input chatbot.
Chatbot »eedi« is an in-house development from geschenkidee.ch in cooperation with dotSource, and is itself a virtual adviser for gift searches. The advantage of the chatbot is that it can better handle the complexity of user needs than a static web page. The chatbot »eedi« is itself an innovation based on its interaction of asking precise and successive questions, the latest technology built right in, and personal communication that leads the customer directly to the perfect gift« says Maud Hoffman, Managing Director at geschenkidee.ch.
The implementation is unique in this form and thus further strengthens the leading position of geschenkidee.ch as the gift expert in Switzerland.
Chatbot »eedi« is a new way for geschenkidee.ch to interact with customers and respond to their input. The project »eedi« was implemented in the modern spirit of »Customer Centric Design«. Comprehensive data analysis, surveys, and interviews shaped the conception phase. The prototype was improved over several iterations and with continuous customer feedback.
»We are proud to be part of this project and to be able to support geschenkidee.ch in terms of customer commitment,«, says Christian Grötsch, founder and Managing Director of dotSource GmbH. »The technical foundation offers a wide range of options for further expanding »eedi« in the future with state-of-the-art technologies such as artificial intelligence, text, and speech recognition, thus furthering a refined interaction with customers. An integration into existing messenger services such as Whatsapp or Facebook Messenger is possible at any point. We are excited about what the future holds.«
Experience »eedi« for yourself at: https://www.geschenkidee.ch/chatbot/
Chatbot »eedi« is the perfect addition to the high-performance online shop based on Magento, which dotSource has already supported, in its implementation. You can read all about this project in our Case Study.
Learn more about dotSource here - One of the fastest-growing e-commerce agencies in Germany.