Using Salesforce Commerce for a Seamless Customer Experience
With Salesforce's commerce solutions, you can provide your customers with innovative, personalised shopping experiences across all channels - whether on mobile devices, social media, or offline at a store location. The native integration capabilities of the other Salesforce solutions give you a complete view of any interactions your customer has with your brand. Thanks to cloud technology, the features and performance of the solution are constantly being optimised. This keeps your commerce platform state-of-the-art.
- Have a look at our starter pack for B2C & B2B e-commerce with Salesforce!
The Advantages of Salesforce B2B Commerce (Formerly CloudCraze)
Give Your Business Customers an Exceptional User Experience
- Simple configurational changes to the storefront even without any programming knowledge
- Covering special requirements of business customers such as order split or the mapping of complex pricing models
- Automation of company-specific processes thanks to Process Builder
- Use of unified data from the e-commerce and CRM system to get a 360-degree view of each customer's interaction with your brand
- Consistent brand experience and personalised content for your customers thanks to the native integration of additional Salesforce solutions
Salesforce B2B Commerce Best Practice – Designing Digital Customer Relations
In this video, our Salesforce expert René Zimmermann demonstrates the multi-cloud interaction between Salesforce B2B Commerce, Salesforce Sales Cloud, and Salesforce Pardot. The practical example of a manufacturer of machine parts shows how online prospective buyers become good customers. It is not the best offer that counts, but the relationship you maintain with a (potential) customer at every stage of the (digital) customer journey.
The Features of Salesforce B2C Commerce (Formerly Demandware)
Create Personalised Cross-Channel Experiences for Your End Users
- Integration of various channels such as apps, social media and offline store
- Seamless brand experience for your customers with native integration of Salesforce tools for marketing automation and CRM
- Shop and CRM data combined on one platform provide your employees with a 360-degree view of the customer
- Previewing personalised content makes campaign planning easier for your marketing staff
- High user-friendliness for back-end users thanks to ready-made functions even for employees without programming knowledge
- Salesforce Einstein learns based on previous user behaviour and delivers customised product recommendations for each customer
Why Your Salesforce Commerce Project is in the Right Hands with Us
- Trusting Partnership: as an official Salesforce partner, we have a high level of competence in Salesforce B2C Commerce (formerly Demandware) and Salesforce B2B Commerce (formerly CloudCraze) and are in close contact with the software provider.
- Concentrated Competence: our team consists of more than 50 Salesforce specialists, including certified Salesforce Commerce Cloud developers, certified Salesforce Core Product Consultants, and certified CloudCraze/Salesforce B2B Commerce Cloud developers who will be happy to help you with the implementation of your project.
- Many Years of Solution Knowledge: dotSource has been an official partner since 2013. At that time, the solution was still known as Demandware.
- Individual Developments: we adapt Salesforce Commerce Cloud to your individual requirements, for example with our Customer Self Service Portal for efficient digital returns processing.
- Multi-Cloud Expertise: In addition to implementing your Salesforce Commerce solution, we will also help you create an integrated platform with Salesforce's CRM and marketing automation systems.
Our Services
- Consulting & Conception: together with you, our experts create system-independent e-commerce strategies tailored to your company and analyse which requirements the right e-commerce system has to fulfil.
- Realisation & Shop Development: we will create your online shop and connect it to other systems such as your ERP system, payment solutions, etc.
- Digital Marketing: we are happy to assist you in creating a concept for search engine and conversion rate optimisation, connecting your marketing automation tool as well as creating and implementing of tracking concepts.
- Design & User Experience: we will create your modern shop design, examine your online shop with regard to target-group-oriented usability and user experience and give you valuable tips for optimisation.
- Support & Service: your project will be supported by our experienced project managers with extensive expertise in agile software development and comprehensive documentation. We will also train your employees in using Salesforce.
Our References in the Field of Salesforce Commerce Cloud
We Implement Your Multi-Cloud Solution
Want to learn more? I'm looking forward to hearing from you!
Thomas Böhme
